The ReleaseAmount field must be a valid amount, formatted to the correct number of decimal places for the chosen currency, AND must be less than or equal to the amount of the original Deferred transaction that you are attempting to Release. Find centralized, trusted content and collaborate around the technologies you use most. The Authorisation has been declined by the bank. If you receive this message, it means that the transaction has been successfully Registered. You will need to check your card, and if it has expired, you will need to destroy the card and use a different card type for the transaction. The required service is not available or invalid. If we receive a POST from any other server, you will see this error message. Refunds are not allowed for this payment type. SagePay will request card authorisation if 3DS authentication was successful. Please check your code to ensure that you are providing a unique identifier that does not contain more than the maximum number of characters and that there are no unacceptable characters being provided. View the Solution This topic has been marked as solved. You will only ever be required to provide us with the large numbers situated on the front of the customer's card and you will need to ensure that there are no spaces or hyphens being used as separator characters when providing us with this value. You will need to check the URL to which you are attempting to send your POST to. You must check your code to ensure that you only use a fully qualified URL. You will need to check your code to ensure that you are not send more than this. The ClientIPAddress format is invalid. This system message will be generated when you don't send a valid value within the CardType field in your transaction registration POST. The Contact Fax contains invalid characters. as outlined in the VSP System Protocols. The check digit invalid. You will need to check your code to ensure that your server is not sending more than 50 characters within this field. The AccountType is not setup on this account. Unable to find the transaction for the supplied. You must enter the address to which the card being used is registered in the card address box provided on the payment page. This will either be one or two digits long and if any additional characters or digits are entered you will be presented with this error message. Interpreting non-statistically significant results: Do we have "no evidence" or "insufficient evidence" to reject the null? I am busy with implementing payments using Sage Pay direct protocol 3.0 (4,0 unavailable yet as I understand) . If the monitor page is showing everything normal please contact Sage Pay directly. The BillingAddress field, if provided, can only contain a maximum of up to 200 characters. No successful transaction found within this duration. You will receive this error message if you did not send an ExpiryDate field containing this value in your transaction registration POST. Can my creature spell be countered if I cast a split second spell after it? You will be able to locate the required Protocol and Integration guidelines for each solution under the Downloads section on the Sage Pay support web site. is too restrictive. Q&A for work. The amount you are trying to AUTHORISE would exceed that value, so the authorisation is being denied. (You will see I've added a possibility to say which SagePay API protocol you want to use . The VendorEMail field can only ever contain a maximum of up to 255 characters and if you pass more than this within this field, you will receive this system message. A value of 0 (zero) indicates that no errors occurred and the transaction was approved. That API, I understand, is implemented as a layer over the Direct API at the Sage Pay end. This is an important field as it allows us to identify and process the transaction through your account. The deferred transaction has been successully released and will be sent for settlement. By doing this it will cause the Sage Pay payment pages to not appear and this error message will be generated. Submit the transaction request Step 2. User authentication failed due to invalid authentication values. Please ensure that you only use a fully qualified URL. The Related transaction is not a DEFFERED payment. The card number has failed our validity checks and is invalid, Merchant session key or card identifier invalid, Operation not allowed for this transaction, This refund amount will exceed the amount of the original transaction. You will need to check your code to ensure that your server is sending a valid e-mail address which does not contain more than 255 characters in length. You will need to check your code to ensure that you are not passing more than the maximum value of 7,500 characters and that there are no additional spaces being passed as these will be determined as additional characters. User authentication failed due to invalid authentication values. The AccountType field can only contain the following values: E for e-commerce, M for MOTO or C for Continuous Authority Any other values will generate this system message. All issue numbers must be entered exactly as they appear on the card, without spaces (either 1 or 2 digits). You will only be able to enter up to 50 characters in the card holder name box on the payment pages. This can be done within the My Sage Pay admin area under the Account administration section. You will need to check you code and correct one or the other field to fix this problem. The CardNumber field should only contain numbers. The Vendor configuration is missing or invalid. Provided vendor name does not exist in the system. 0345 850 0195 UK. Any values provided which is not numeric will generate this system message. You will need to ensure that the address to which the card being used is registered is entered within the edit box on the payment page. You will need to check the Protocol for the integration method (Form, Server or Direct) that you are using to ensure that you are sending the correct value in the TxType field. 2000 : NOTAUTHED : The Authorisation was Declined by the bank. You will need to use a different card if you wish to proceed with the transaction. You will also need to send only the large card numbers that are being displayed on the front of the customers card within this field. We could not process your message, please check your integration settings or contact the support team. Please look into the content of the field and ensure you only pass values to the allowed number of decimal places for that currency. The request was unsuccessful to the server being down or overloaded. You must provide at least one ##### element within ##### node. A credit or debit card number must be entered in the card number box provided on the payment screens. Teams. When interacting with a SagePay gateway to run transactions, there are some gateway specific fields you can specify when making a purchase or authorize call.. SagePay allows you to specify an optional gift_aid_payment field to indicate that the payment is a Gift Aid charitable donation and the customer has agreed to donate the tax. It should contain the type of transaction you wish to perform including values such as PAYMENT, DEFERRED, AUTHENTICATE etc as outlined within the Protocol and Integration guidelines. The Delivery City contains invalid characters. You will need to ensure that you have provided a debit or credit card number within the card number box provided on the payment screens. The issue is normally associated when you are attempting to automate these actions. The server received an invalid response from the upstream server while trying to fulfil the request. This system message is only generated if you have integrated using the Direct method where you are collecting the card details to send across to Sage Pay. Please ensure that you only ever use a fully qualified URL. ATTEMPTONLY StatusDetail. The resource requested is no longer available and no forwarding address is available. 1800 995 085 IE You would have received this system message if you have not provided us with the correct value within the VPSTxId field. The Billing Surname contains invalid characters. This is a required field and needs to be sent with every transaction you register with Sage Pay. The payment will now appear as a failed transaction. This should be one of the following: Barclays Merchant Services, NatWest Streamline, Lloyds TSB Cardnet, HSBC, American Express, Diners Club, Bank Of Scotland, JCB, Bank Of Ireland, Omnipay, Alliance and Leicester, PayPal, Allied Irish Bank or ChasePaymentTech. You will only be able to perform an AUTHORISE request against an AUTHENTICATED transaction and no other payment type. The TxType field (also called PaymentType in very old protocols) should contain the type of transaction you wish to perform. Please check the related transaction is a AUTHENTICATED transaction. The original transaction was carried out by a different Vendor. 123.456 instead of 123.46, then you will receive this system message. I got the integration key and password from opayo (sagepay) - the test environment. The RelatedTxAuthNo field should only ever contain the TxAuthNo (otherwise known as the VPSAuthCode) for the original transaction to which you are performing this REFUND, REPEAT or AUTHORISE. This URL must be http:// or https:// and be no more than 255 characters in length. Either an INVALID or MALFORMED response was returned. The bank did not respond within an acceptable time limit. Any other values or characters will not be allowed and will result in this error message. This field is required to indicate the type of card being used by the customer (ie Visa, Mastercard etc) whose card number you have supplied within the CardNumber field. Display completion page and inform customer of successful or not successful transaction. Please use mobile device to refund transaction. The above code will create an AUTHENTICATE record on the Sage Pay server and return a cURL string containing values that you will use to UPDATE your previously created database record. You must ensure that a post code value has been entered within the edit box that has been provided on the payment page. An active transaction with this VendorTxCode has been found but the some data fields are different. The latter rulebase is set up as default on all Sage Pay accounts. The Description field can contain up to 100 characters. The Sage Pay Server is expecting "Status=" to be the first characters in the response. You will need to ensure that your code is passing either a value of 1 (Allow Gift Aid) or 0 (Do not Allow it) within this field. Also, check your code to ensure that you are only sending numeric values within this field and that no letters or invalid characters are contained. Only C class subnet masks are allowed for blocking. You will need to ensure that you are sending numerics only within this field with no spaces between any of the numbers. Please check our system monitor page to ensure there are no current issues and that our servers are processing transactions as normal. All VendorTxCodes must be unique. This could be caused by several reasons such as authorisation communication and high volumes of transactions being authorised. You will need to check that the full card number has been entered correctly and that this matches that of the large card numbers presented on the front of the customers card. GBP for UK Sterling, USD for US Dollars and EUR for Euros. You must ensure that your code is sending a valid amount within this field formatted to the correct number of decimal places for the chosen currency. The card type you sent in the CardType field is not active on your account. Client IP address is restricted by the vendor. Cannot complete request. Configure the Settings - Opayo Direct You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Success Page on your site once the transaction has been successful. If you receive this system message, it means you have successfully registered a transactions using the Direct integration method. You will not be able to perform a RELEASE against a DEFERRED transaction that has already been released. XML root node should be vspaccess. You may need to zero pad your subnet mask so that each number block contains three digits. You signed in with another tab or window. You will need to ensure that you do not submit more than the maximum of 255 characters within this field. PSD2/3DSecure2/Sagepay v4 support #135 - Github The ContactFax field, if provided, can only contain a maximum of up to 20 characters. The Sage Pay service that you are attempting to contact does not exist or is currently unavailable. You will need to ensure that your code is sending the customer's cardholder address to where the card is registered in the BillingAddress field. You can only AUTHORISE an AUTHENTICATED transaction. Specified already exists. You will need to check your code to ensure that you are providing the VPS Vendor Name supplied by Sage Pay during your application process. The vendor account does not support direct refund. The Contact Number contains invalid characters. Alternatively, if you had entered the start date incorrectly please re-enter the correct start date and start again. This will be due to the transaction timing out and will result in transactions not being authorised and being registered as failed payments. Cannot authorise this card. Authentication values are missing: 1002: 401: Authentication failed: 1003: 422: Missing mandatory field: 1004: 422: Invalid length: 1005: 422: Contains invalid characters: 1006: 404: . The Vendor or VendorName value is required. The StartDate is in the future. The supplied is not available on any merchant accounts associated with this vendor account. You will only be able to perform three attempts in order to gain a successful authorisation. You will need to check your code to ensure you are submitting the correct value. Check the card number and resubmit. To correct this issue, you will need to check your code to ensure you are submitting the correct value. Please ensure that you only ever use a fully qualified URL. Configure the settings page to suit your business. The result associated with each transaction appears on all PayPal Manager detail reports. The BillingAddress field which you have provided is longer than what is allowed. The value, if supplied, should contain either 0, 1, 2 or 3. The email address provided was not recognised by PayPal. The Customer Name contains invalid characters. You will need to check your code and ensure that your server/shopping cart is generating a unique VendorTxCode for each new transaction. The card number that you have entered cannot be validated and/or identified by the Sage Pay systems. XML does not match the protocol. Original transaction was not a billing agreement. This will need to be provided in order for the transaction to be able to continue. The ApplyAVSCV2 flag is invalid. You will not be able to perform the REFUND that you are attempting as the total amount including all other REFUNDs performed against the original transaction exceed the total value of the original transaction. cannot be before this month. Should be between 2.00 and 2.22. To review, open the file in an editor that reveals hidden Unicode characters. Your code should send only the first 100 characters if your description is longer than this. The Vendor field should contain the Vendor Name which you specified on your application form when you signed up to Sage Pay. Integrate Your Own Form | Elavon Developer Portal At a minimum, you must: Tick the Enable SagePay Form box; Enter your Vendor Name (supplied by Opayo) Enter your Encryption Password (supplied by Opayo) Save. You will need to check the Protocol and Integration guidelines for the solution that you are using to ensure that the correct value is being passed in the TxType field. The Delivery Phone contains invalid characters. If you do not provide this value, you will receive this system message. It will only ever be able to contain a maximum of 16 characters consisting of numbers and letters with no spaces or unusual characters. If you are providing a value which has more that 10 characters then you will receive this system message. The request to VOID a transaction was Successful. You will need to ensure that you have entered the name of the credit or debit card holder within the edit box that has been provided on the payment page. SagePay Reporting API / getTransactionDetail / txstateid values You will have to check the content of this field ensuring that no invalid characters are also contained. Invalid request. You will need to check that this field is sending the correct reference. Asking for help, clarification, or responding to other answers. Why does Acts not mention the deaths of Peter and Paul? The DeliveryAddress field, if provided, can only contain a maximum of up to 200 characters. English version of Russian proverb "The hedgehogs got pricked, cried, but continued to eat the cactus". The Amount value contains a decimal point. The start date that you have selected is later than the current date. The syntax of the request was not understood by the server. If the transaction has already been VOIDed you will be presented with this error message as you are only able to VOID a transaction once. The Authorisation has been declined by the bank. You will need to check your code to ensure that you are retrieving the correct value from your database before passing this through in the RelatedVendorTxCode field. Authentication values are missing, https://github.com/joeratzer/opayo-admin-and-reporting-api-client. 3 User on the Card Details Entry Page. The authorisation response was taking longer than expected and has therefore timed-out as a security measure. Check the format of your request message. If any unacceptable characters are passed or the value is longer than it should be, you will receive this system message. The card is not yet valid. Every transaction you send to the Sage Pay Systems must have a unique VendorTxCode. More than 50,000 rows returned. The Currency fields should only ever contain the 3-letter ISO 4217 codes and a valid currency code type that has been set up on your Sage Pay account. The post code value must be that to where the card being used is registered in order for the transaction to continue. The Transaction was cancelled by the customer. 3039 : The TxType or PaymentType is missing - Sage Pay - osCommerce If you are using your Simulator encryption password you will receive this error message when posting to the test or live servers. If you don't see an option to change your email in Account Management, contact your Sage support team. Are you sure you want to create this branch? You will need to check your code to ensure that you server doesn't send more than 200 characters each time. If the monitor page indicates that there are no issues, please contact us for more information. Start Row and End Row range too large. It is likely that you received this message when you were attempting to perform a related action to an original transaction (such as a REPEAT, RELEASE, VOID, REFUND etc.) Please check to ensure that a Success URL is being provided with each transaction as this is a required field.
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