6.11. All those the following day who went in to raise a report to the Council may have been able to get the bins out in the hope that they had not missed them already. Take a deep breath and be polite you may be surprised at the response. Im determined to keep improving our customer services, he said. (please insert mental image of a raspberry). Bins all left in the usual place. 7.5. For example SW1A 2AA. He is beginning to get laughs (the wrong sort) like the long running show (the right sort), and just like Frasier, claims credit from others activities. Youll need your billing and payment details, including your account and invoice number (if applicable). will communicate electronically only. We provide commercial I am If you still cannot find it, please call us on 020 8726 6200 so we can check your details and re-send the email. Bin and gone: after wasting millions on avoiding contact with the public, the council is finally adjusting its reporting system. If you need a printed copy for your home and dont have access to a computer, our library staff are able to help you get one sorted and printed at any of our branches.. The local authorities take a strong approach to any kind of illegal waste disposal. We couldnt load the mail server logs for this message. The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation. The contract price has been squeezed to pay for social services and crew members are working to very tight timetables. [1]image 7. Existing customers decision. What goes in your garden waste bin. Collections will commence on the next scheduled collection day following delivery of your bin. It is then sent to a composting facility where it is turned into a soil improver. View as HTML. While the days of collections aren't changed by festive bank holidays this year, locals may still face . You may only use the designated garden waste bin(s) provided by the Council for the chargeable garden waste Service. If you have specific questions about reducing a certain type of waste, find the relevant page in Your Waste. Veolia have a 15 year contract with Croydon Council which began in 2003. http://www.croydon.gov.uk/email-disclaimer, 2.5M The Council and the Contractor will use your email and/or postal address to provide you with information about your garden waste collection Service, including a reminder when your subscription is due for renewal. Click here to find out when your bin collection day is. us responding to your request. Sent: 01 September 2021 10:33 Croydon, CR0 1EA There probably were a number of options that could have been considered and would have improved the situation I suspect though that many of those would be impractical at this stage. Council services, online, 24/7 www.croydon.gov.uk/myaccount. (LogOut/ Somehow yet again this Council discriminates against those less able with impunity. 9.1. These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales. 9.2. I requested a download of all Collections made from Bigbelly bins since Report a missed bin collection Check your council's website to report a missed bin collection. Cost of Croydon council bulky waste collection service Croydon council charges: 31.78 to collect 1 - 3 items 52.28 for 4- 6 items Croydon Borough Council, Download a zip file of all correspondence. they were installed, i.e. I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. 3.7. Dear Croydon Borough Council, I am undertaking some research into usage of Bigbelly bins. http://www.croydon.gov.uk/email-disclaimer, 2.5M 7.1. provide you with a response by8 December 2021. The Council will endeavour to get a replacement bin(s) delivered, as soon as possible. Yes! The charge is for the provision of the Service and not the size of the bin used, or the amount of waste produced. What is ISO certification and why is it important. mySociety At the end of the year, you must sign up again if you want to continue to use the garden waste service. Perry comes across like the radio psychiatrist Frasier with his Im listening. The Council will not be liable for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Councils employees, contractors, agents or otherwise) in connection with its provision of the Services or the performance of any of its other obligations under these Terms and Conditions or with the use by the Resident(s) of the Services supplied whether as a result of breach of contract, breach of statutory duty, tort (including negligence) or otherwise howsoever arising. No failure or delay on the part of either the Council or the Resident(s) to exercise any right, power or privilege under these Terms and Conditions shall operate as a waiver of, nor shall any single or partial exercise of any such right, power or privilege preclude, any other or further exercise of any other right, power or privilege. Holders of public office should act solely in terms of the public interest. We're waiting for A Hooker to read a recent response and update the status. 3.3. Click here for more details, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. Coming soon: redesigned bulky waste collections and garden waste services; A new customer relationship management (CRM) system, which is being piloted by a smaller number of council teams before being rolled out to the whole contact centre For example SW1A 2AA Find a postcode on Royal Mail's postcode finder What you need to know. Yes, our customer care team is based in York. That is where the similarity ends unfortunately. New or additional subscriptions to the service will have bins delivered in advance of the first scheduled collection. The bin timetable is incorrect for my address has been for over a year. email address for service is [2][email address]. View as HTML, 92K The bin is damaged and emptying it would pose a health and safety risk; or View as HTML. of this email or attachments. Enter your email address to subscribe to this blog and receive notifications of new posts by email. The Information Commissioner can be contacted at: Help us protect your right to hold public authorities to account. I look forward to your response and hope that you can provide the data. Business Wastes recycling service processes all kinds of recycling, including cardboard, plastic, paper, glass, wood, biomass, garden waste, soil, scrap metal and WEEE (electrical waste such as appliances). They had changed the scheduled day without notice and only placed this on their website. extra waste next to the bin or balanced on the lid. Residents in Croydon can now visit the council website to download their bin collection calendars for the new year. Croydon CR0 1EA. I understand the data should have been provided within 20 working days of the request having been made, and is now over 2 weeks overdue. any business day between the hours of 9am and 4.30pm. Then it is easier for them to return the bins to the right place or for you to find them if they dont. I have now concluded this review and I am able to reply as follows. Waste and recycling - Sutton Council [1]image Bins | Croydon Council following information: Please can you provide an output in Excel format of all collections made Donate and support our work. your request as you believed that you had not been provided with the The percentage of waste recycled in the borough has risen consistently, reaching an impressive 44% in 2011. Visit our page here. For an annual subscription, residents will be provided with 26 fortnightly collections of garden waste over a 12-month period. 1.6 Honesty Date and Time of Collection The chargeable garden waste Service is available for use by and payment from domestic households only. Business Waste can make sure your company complies with Croydons strict regulations. Bookmark the One of them recently died on the jobVeolia binman dies in Thornton Heath during hottest day of the year. I would also suggest it was (wait for it) one of the Executive team who issued the ok to go ahead. the following: Thank you for your response to my FOI request from 2nd August, and the Bernard Weatherill House I requested a download of all Collections made from Bigbelly bins since Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. Find a postcode on Royal Mail . acceptable response and. Croydon Borough Council, Slattery, Mary, But that is not the whole story. View as HTML, 156K The councils contact centre remains available for residents who have difficulty accessing online services or who require further support, the council says; the contact centre is closed all weekend, and has been operating reduced service hours for several years, even before covid. 3.5. Donate and support our work. support colleagues may be working from different locations. Either that or simply put all my recycling into my landfill black bag as a frustrated last resort: Landfill is probably where all the recycling I carefully sort into the recycling bins ends up in any case! We realise that your waste collection needs may change as your business grows, seasons change, and demand for your products or services fluctuate. Show BigBelly bin collections - a Freedom of Information request to Croydon If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page. Hide, Send feedback directly to the content team using our website feedback form. Please provide the data at the earliest opportunity, otherwise I will have no choice but to take this matter further and contact the Information Commissioner's Office to register a complaint. Maybe presented prelim findings to their peers and got approval overall to go ahead. Where is the equality there ? services through our wholly owned subsidiary Duty of care certificates are a legal requirement and licensed waste carriers can complete them for free so you should never be charged for one. After creating a waste management plan for your business, our collections will be reliable and regular. Whilst you maintain your subscription Services, the bin(s) are loaned to you, and therefore you are responsible for maintaining the bin(s) in a serviceable condition, its cleanliness and the cleanliness around the bins location whilst in your possession. The Seven Principles of Public Life Always aiming for zero landfill, we then dispose of your waste in the safest, quickest and most environmentally conscious way possible. The Contractor will not collect garden waste contained in any other bin(s). In the unlikely event that there is a problem with the garden waste collection Service: The subscription payment otherwise covers the cost of the Service. Frankly I would be hard pressed to tell the difference of a full service offered by the Council and a minimum service . We are dealing with yourrequestunder theFreedom of Information Act Croydon council offers residents a collection service for bulky items. (a) when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient; or otherwise at the commencement of the next business hours; (b) when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated; (c) on the fifth business day following mailing, if mailed by national ordinary mail; or. Always aiming for zero landfill, we then dispose of your waste in the safest, quickest and most environmentally conscious way possible. of Sustainable Communities, Regeneration & Economic Recovery, who has Located less than ten miles from Charing Cross station, the South London town is one of the Southeasts largest commercial districts. In the event of the bin being lost, stolen or damaged you may be required to pay to the Council the costs of the equivalent replacement bin(s) and its delivery unless the Council has damaged the bin(s) during collection. Croydon bin collection targets missed 3 months in a row and - MyLondon . does not fulfil my request in any shape or form. Our service offers more than just simple waste collection and disposal. All garden waste should be placed loose inside the bin(s). Contact us | Croydon Council Home Contact us Contact us Contact us Get in touch with us online, by phone or in person. 5.4. The service is not available to local businesses or tradespeople. The bin(s) should be removed from the public highway as soon as is reasonably practical after collection (it is an offence to obstruct the highway). Thank you for your request for information that was received on2 August data that you have. response attached above. 1.4 Accountability For my experience , there is no service full or otherwise . For more information on rubbish and recycling services, visit the council website, the council suggests. Holders of public office should act and take decisions in an open and transparent manner. Find out moreabout them in our guide to waste transfer notes. Change). This may exclude some flats or where access is difficult i.e. View as HTML, 156K 7. You must also cancel the Service if you will no longer be a resident in an eligible property within the London Borough of Croydon. 2.3. I would ask that the team and executive person responsible get a big pat on the back and if possible second them to tackle a few more of those perfectly legal sordid protocols. A waste audit can highlight where youre producing lots of waste as a starting place to cut down. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Actors achieving greatness in a Coulsdon wooded glade, Council sticks much-criticised My Account system in the bin, check your bin collection days and download your bin collection calendar, report damaged or missing bins or request an additional recycling container/bin removal, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon 11.2. Click here to find out more about recycling in Croydon. Perry (catchphrase: Im listening) has meanwhile done nothing to extend the operating hours of his own office where the phones are answered just four hours of each working day or to increase the operating hours and call centre operators of the councils contact centre. We do not have a fax in our service. All notices under these Terms and Conditions shall be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party). Run by Volunteers and powered by Alaveteli. If you need a printed copy for your home and dont have access to a computer, our library staff are able to help you get one sorted and printed at any of our branches.. About the garden waste collection service And how come he cant provide this while he circulates his monthly propaganda leaflet? In your request for information dated 2 August 2021 you requested the The council has wasted millions of pounds in its efforts to keep residents at arm's length and avoid any direct contact with Council Tax-payers by moving their reporting function online, using My Account and the expensive and needlessly commissioned Croydon CrapApp, which has never had a reporting category for missed bin collections (handy for contractors Veolia when it comes to manipulating . The garden waste service is no longer managed through My Account. Yes! Croydon and three other boroughs to bin Veolia rubbish deal The Parties can cancel the Services in the following ways: The most recent council Cabinet meeting was advised by the head of the external Improvement Board that it will in future be a minimal council. . Some addresses dont fit on the usual rounds so they tag them into a different round. Well get you up and running in no time. Well provide the container you need, whether a simple wheelie bin or a skip. I have lots of admiration for the workers who clear my bins. Existing customers: We sent you an email on Wednesday 9 November explaining how to manage your service going forward. all of the information you have requested. Before the Council begins to provide the chargeable garden waste Service, you may cancel your Application within 14 days of making payment. 3.12. Bins ordered will be delivered within 10 working days (Monday-Saturday). 14.4. We're waiting for A Hooker to read a recent response and update the status. Manage your bins - Croydon Council Bin Serial Number Where the Council has damaged the bin(s) during the collection of garden waste, please contact the Council as soon as possible to arrange repair/replacement. Further to your email dated 10 November 2021, in which you requested an The annual charge also covers the loan of the bin(s) in which garden waste must be placed for collection. For any questions and answers about wheelie bin weight limits, sizes, locks, and anything else read our bin FAQ guide. Is the Business Waste customer care team based in the UK? The Council (via the Contractor) will make every effort to carry out collections on your collection day between 6am and 8pm. Log into your Croydon Council account or set one up. When Croydon bins will be collected over the Christmas holidays Our lawyers and Theres no fundamental changes to the pattern of the fortnightly collection cycles, though the first weekend in May on the calendar carries a big, black asterisk, as the council nor its rubbish contractors, Veolia, have yet worked out when to put the bins out on a coronation bank holiday. 14.1. To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon . If the bin(s) is/are contaminated with materials that are not accepted in the garden waste Service, it is your responsibility to remove the contamination before the next scheduled collection. In Croydon we are currently recycling 40%. Once cancelled, the Contractor will collect the bin(s), if there is any damage, or if the bin(s) are defaced or not available, the Council reserve the right to charge you for repair/replacement of said bin(s). I was also surprised to learn that they were still including some of those charitable organisations in their Impact assessments despite being fully aware that they no longer funded them and that the service would cease if it had not already. giving feedback Business Waste collects all types of trade waste, from simple bin collections to more complicated waste disposal. You could, If you dont get a result, you can contact your ward councillors onaddiscombe.west@croydonlabour.org.uk. following information: Please can you provide an output in Excel format of all collections made Business Waste offers commercial waste, disposal, collection and recycling services throughout the Croydon area. This service offers collections every 2 weeks for 71.02 a year. Internal Review. We don't know whether the most recent response to this request contains information or not if you are, Croydon Council, Free bins. We are committed to making our website accessible to all visitors. Dispose of garden waste - GOV.UK I requested a download of all Collections made from Bigbelly bins since they were installed, i.e. Established in 2008. This service offers collections every 2 weeks for 71.02 a year. A page has been set up where residents can simply enter their post code, select their address, and their collection calendars will be made immediately available to view and download. Garden waste will be collected fortnightly on your allocated day (although this may change due to Public/Bank Holidays or exceptional circumstances). https://www.whatdotheyknow.com/request/b http://www.croydon.gov.uk/email-disclaimer, New Waste Collection Service Implementation Costs, Planning Application 80 Riddlesdown Road (18/00812/FUL) Pre-application advice, The removal of Litter bins from Norbury (London Road area), Environmental Issues (Litter, Fly-tipping, Graffiti, etc) reporting data. 6.6. Croydon introduces it to the borough in 2018 Residents across Croydon have been united in their anger and frustration at the plans of the council, together with waste contractors Veolia, to QUADRUPLE the number of wheelie bins some households will be expected to accommodate. Words imparting the singular number shall include the plural and vice-versa. Really ? 15.2. current COVID 19 (Coronavirus) outbreak you may experience some delay in 12.1. 6.8. 7.2. In your request for Internal Review, you asked the Council to reconsider Sounds another rubbish idea, along with Perrys war on clean air and litter police. Our local crews mean you get the benefits of specialised local knowledge. This email contains proprietary confidential information some or all of Bins | Croydon Council Home Rubbish and recycling Bins Bins Rubbish bins, check your bin collection days, download your latest collection calendar, report a missed bin. Dispose of garden waste. The 7th Floor Zone C Get a fast FREE quote for your waste 0800 211 83 90. 4.2. Residents in Croydon can now visit the council website to download their bin collection calendars for the new year. So the next time we wait for an hour or four waiting for Customer services to answer think the person who is going to answer your call has probably has that time filled with other irate frustrated residents on every call. We also provide the lowest prices for trade waste collection in Croydon. 3.8. 8 Mint walk Please use this email address for all replies to this request: from the Bigbelly, Bin "Fullness" reading at time of collection (if available). 14.2. This is not on par with other Boroughs overall in London but I do expect the others to follow the Improvement Board levelling down rubbish practice as cuts bite. TheInternational Organization for Standardization (ISO) is an independent, non-governmental group that uses experts to set global standards for providing innovation and solutions to worldwide challenges. Whatever the position with reporting missed collections which is often a fruitless exercise, Veolia are simply abysmal at what they do. Or if youre simply producing more waste of the same type, we can add an extra or larger bin to your delivery and collection services if youre at capacity. Floor 7, Zone C Based in Croydon and edited by Steven Downes. The bin(s) remains the property of the Council at all times. Croydon Council. If we decide a fee is payable, we will Bin "Fullness" reading at time of collection (if available). To find your local library and opening hours, visit the council website. Internal Review of the Councils response to your request for information, except where the sender specifically states these to be the views of --------------------------------------------------------------------------, DearA Hooker Holders of public office must act and take decisions impartially, fairly and on merit, using the best evidence and without discrimination or bias. 7.2. Mr Perry please accept this Surrey Street Raspberry . Yours sincerely, Show Can I add an additional bin to my service? For more information about Canterbury-Bankstown's residential waste and recycling services. and a limited company (03277032). What about the many residents who are not online ? From general waste to popular glass, paper, and packaging recycling as well as specialist waste streams such as clinical, hazardous, and pharmaceutical waste we work with licensed waste carriers able to safely collect all such types. If its been more than 2 days, you can either wait for your next collection day or take the waste to a, Use a Dont Mess with Croydon app downloaded, Veolia binman dies in Thornton Heath during hottest day of the year, Free microchipping & health check for dogs, 11am 3pm Thursday 22 August @LloydParkCR0, Consultation on the development of up to 775 dwelling units on Fairfield Green, 4 -7.30pm on Tuesday 2nd May 2023 at Fairfield Halls, 45 street trees were planted in Oval Road, Croydon this week, Coronation Vegetarian Picnic, 6 May 2023, Loyd Park, New productivity record at first GoodGym visit of 2023 @GGCroydon @yourcroydon, Help tidy up Addiscombe Railway Park, 2 6pm Sunday, 16 April @AddiscombePark @AshburtonPark, Ring the Council on 0208 726 6200 between 9am and 4pm, Monday to Friday. They can help with advice and some assistance to enable people to get back into some employment. A Hooker made this Freedom of Information request to Croydon Borough Council Your donations keep this site and others like it running. We apologise for the delay in responding to your request. This service offers collections every 2 weeks for 71.02 a year. Customers will be notified in advance when the next annual payment is expected. contact me by phone. There have been reports of garden walls being damaged by crews pulling the bins over them. When youre happy with the type, number, and size of free bins, tell us when you need your bins delivering. The standards provide benchmarks for businesses to meet, ensuring achieving ISO certification demonstrates a well-run, stable business thats ready to grow.