Nobody answers please help. Im not finding an order form in my DNA test kit what do I need to do??? Hilly thank you for sharing your story, it gives me a little hope! Do you think there is a possibility she isn't his. Now I was asked to do another test through DDC this time, what is the likelihood that the test would change or there was a false negative? I cannot remember what email was used how do I fix this??? I'm sure they are very accurate. Here are some links that can further explain sample contamination: Identigene review by a DNA Testing Choice user2018-01-23. I used the envelope that was with the kit. How many locations are tested before its determined the alleged father has 0% probability of being the father? Well, I dont know what to sayIts also not possible for a highly-accredited lab like ours to issue a positive probability of paternity if the man tested is not the biological father. What all do I need to mail in with my dna test? Hello the tracking number on the pre paid envelope does not work. I tested with you guys from my son and the father and that came back 0% I dont understand cause my son looks just like him and his cousin we followed everything so I just need to know did I waste my money on this! I made the purchase online but i also paid to get the results a day or two days early. I ask because theres another person that could have fathered my child and he thinks shes his as well as I do they look so much alike but he has yet to take a DNA test. Its strange because all of the numbers are the same Im guessing it is showing now that the numbers that matched for them she actually got from me? I particularly appreciated the supporting information provided with the report and the option to purchase the test in-store or online was a bonus. There must be something missing. If my fathers sample is still on file would I be able to do my swab, send it in then you all compare to his from 2006? DDC, parent company of HomeDNA, is one of the most highly-accredited and recommended DNA paternity-test labs in the world. As long as theyre stored in a cool, dry place, your samples will keep just fine up to six months. No matter how samples are sent, once they arrive at the lab and testing begins, results are posted to your secure online account in just one (1) business day. hence, u should not doubt d authenticity of its result. why does it take longer to receive the samples if youre using the prepaid envelope? Youre also welcome to contact us directly at 800-344-9583. my husband already mailed the samples today 07/23/18 but I didnt get to include the paper mail order form. Fairfield, OH 45014. There was a helpful tool that allowed me to find the nearest store that sold Identigene tests, using my zip code. When the kit arrived, within the estimated timeframe, I was surprised to find that it was still the old design, rather than the new Id seen advertised on the site. Waited on hold for a whole hour before giving up. Hi i am going to be taking the DNA test on the 28th but would it matter if the alleged father takes the test on the 27th would it mess up results in any way ? And if the #isnt referenced it could delay results. All we can do is take people at their word. It is possible (though unlikely) that accidentally brushing your finger on a dry swab (such as when putting the swabs into the . Ok you guys made me a little less worried! Our friendly, expert representativesare ready and happy to help. Could someone please look into this. Hi, Anthony. Everything is ready to send! Posted 10/27/13. You cant use a money order to pay online, Chris, only a credit card. The testing processes are extremely controlled and results are guaranteed accurate. If the child hasnt bending living in that state for years? An alert will be sent to the email address associated with the account once samples arrive and begin testing, so keep an eye out for that. can you kindly advise us what to do next? More posts in "July 2013 Birth Club" group, Create post in "July 2013 Birth Club" group, the most helpful and trustworthy pregnancy and parenting information. Hi, Kaprice. I was ready for the results to come back and make him look like a fool. Call 1-888-404-4363 Monday-Friday 9am-5:30pm E.T. Hello..how will I know when you respond to my question, I mailed my test and everything to you guys on the 9th of this month. You can access it on the DNAtesting.com website by clicking the Results Login button at the top of any page. Thanks for testing with us! I also paid online. Identigene gets pretty bad reviews for poor customer service, while DDC (which offers their own test) gets glowing customer service reviews. If alleged father used his DNA swabs and placed them n his envelope and the alleged childrens will the lab detect that or give a positive even tho the childrens DNA was not taken.. asking on behalf of family member. Hi, Walter. Hope this helps! Once theyre here and testing begins, an email notification is sent to the address on file and everything goes very fast. Considering how important this information was to the outcome of the test, I was surprised that I hadnt seen this mentioned anywhere else. Identigene review by a DNA Testing Choice user2016-04-13, Took so long to get the results that I ordered another test. Hi! I was given two delivery options, a free service that would take about two weeks or a $5.29 service that would arrive in around a week. With the mother's DNA sample, the accuracy of results up to 99.99%. Once it is received you can contact us by phone at 888-404-4363 and a DNA consultant will be able to confirm that it was applied to your case. Each sample is assigned a sample number and the group of samples are assigned a case or reference number. Once samples arrive, an alert is sent to the email address connected with the case. Thank you! However, reading through the product description on this page, I found out that I would have to pay a $119 lab fee when submitting the samples. I still have not received an email or phone call about my results. I am now wanting to redo the test for everyones sake. i believe DNA test is very normal to b conducted. as police does it all d time n considers it as solid evidence. All rights reserved. Note that this test is also available rebranded from HomeDNA. Im trying to register my kit online but the barcode is not working. we had a problem with a sample so my son had to send in another sample and then they couldnt find us on their system for a day which delayed the process further. I see you have gmail. It is only used as an identifier when a customer calls in to customer service. As a lab that maintains the highest accreditations, we test all samples when they come in and ask for all information again, regardless of whether or not a customer has tested with us before. If you still need assistance, please call us at 800-344-9583 (M-F, 8:30 am to 5:30 pm Eastern). How do you guys know who the gear belongs to if the names of the father and child arent printed out on the dna paper. It means that if all goes well, your results will be available on the date mentioned in the email. sent in my convent forms and yall have yet to email me the results could they please be emailed tonight????? I took the test on a Monday and when i called on Wednesday, they answered my call pretty quickly. So you can only log in once you receive an email? Identigene gave me incorrect results. Can you post the link where you said you saw faulty info? That said, these relatively minor issues didnt affect the end-result and I would be happy to use Identigene if I ever needed to take a paternity test again. This is why it is so important to know, without any uncertainty, whose samples are being sent to our lab. 888-404-4363 (M-F, 9 AM to 5:30 PM Eastern). That being said, I can't account for the discrepancy in your test results. The caring team made all the difference, we had a lot of questions and they never faltered. But once I got through it was very easy. Hi, Tiffany! Hi, Rain. I see youve contacted our Client Support Team about your case, which is great. Hi, Tina. Can you, please Arizona520 update on your experience?? I was looking for a DNA test to be done at home with simple and easy to follow instructions. Technology is so improved these days that a paternity test between a possible father and child seldom yields inconclusive results. I check my email everyday and check my account online everyday and its been 2 weeks, and it still says youre waiting for my samples. After doing the collection you will want to mail in: the participants DNA samples, the payment of the lab fee of $89, and the order form completely filled out. You should get an email from us anytime. Part of the witnessed DNA collection process includes a Chain of Custody Form, used to document who had control and possession of the DNA samples. how do i know if my results were conclusive or inconclusive? So he swab his mouth but didnt do it the full 15-30 seconds. Would a blood test possibly show a different result? The prepaid envelope is included in the kit for our customers convenience, however, many customers choose instead to send in their samples using 1st class mail or a courier like FedEx so that they get here faster. We hope thisexplains the entire process for you, from start to finish! There wasnt much information about what the kit would include. he may not "feel" like she's his but if she is ( which it . Hi, Briana! It is for internal use only. How Can My Paternity Test Samples Get Messed Up? | DDC I have located your case and no email was provided as requested on the paperwork, so we couldnt reach out to you via email, which is how we communicate. Im totally unsure and confused, I dont blame you for being unsure because the scenario as you present it isnt possible. He then called me up crying how he isn't our son's father; after getting . If you dont hear by next week, please give us a call at 800-344-9583. Hi, Malik. we forgot to give the pharmacist who who did the mouth swab the 90$ lab fee money order and no one said anything so i guess it was cool. Is identigene ever wrong? I also sent an email asking and have not heard back yet. I was only testing myself and the alleged father, so didnt need all three, but was impressed that these had been included at no extra cost. No doubt your samples are still making their way here to our lab. I sent in my dna samples over a month ago, and I still havent received my results. Your email address will not be published. It then went on to provide details about how to interpret different sections, including the paternity index and probability of paternity. See our DNA Testing laboratory accreditations. I saw on the website that there was 1 business day turn around time. Hi, Destiny. You begin to question the accuracy of the lab(s) and the test itself. Please call us directly at 888-404-4363. Hi, dimples. I was 100% positive of who her father was. On top of that, for a straight paternity test, accredited labs today will only return a 99% or higher probability and not 98%. March 2, 2022 by votebel Can a DNA test come back wrong? If you want results in one day and want a Dr to swab all parties. Something to consider. It works and has been backed by court. When a test is done separately, each person must be careful to avoid mistakes (or tampering) with the DNA sample collection swabs. What on my test assures me you ran the test every single time. Hello i did a swab test , i watched the alleged father swab and put it in the envelopes, i put gloves on and swabbed my son he is currently 6 months so the swabs were a little damp when i put it in the envelope. Found it with Identegene!! Is that true for home paternity test( peace of mind test) or is it just for legal paternity test? A court-admissible test requires a disinterested third party to witness the DNA collection and verify identities of the participants being tested. It can take up to 10 business days for samples to arrive, and today, August 18, is close to the end of that time frame. I have tested last year and the results read 0.00% possibility of paternity. Hope this helps! Sorry. How much does the actual lab testing cost to have the test done? During this process, the cheek cells on the sample buccal swab are purified of proteins or contaminants and the DNA is separated from the cell. Its the same email address that the info should come to. Hi, Keisha. Payed with cashiers check. For at-home collection, its best for all parties to collect samples together, helping each other to avoid mistakes. Collecting DNA with cheek swabs is easy and painless, but do it with care. In the analysis the results is the number. I have been on hold on the phone with yall for 3 hours and have not spoken to a single person yet. If that deadline passes and you havent heard from us, by all means give us a call at 800-344-9583 (M-F, 8:30 am to 5:30 pm Eastern Time). Hi, Nay. Please call for more info at 800-681-7162. I have a big question and I need your help. If I didnt then what will happen? I purchased the test from Walmart. Thank you for your question! All paper work was filled out and a code name was given. I sent test results for my son over 2 weeks ago. Please continue working with them. I am wondering how long this process can take. We recommend to call the embassy and then call us. I was impressed to see that there was a separate set of instructions for those in New York, where you need a doctor or lawyer to authorize the testing. It wouldnt affect results, because if the swabs are contaminated, the lab suspends testing without issuing results and asks for new samples. We run each and every test that comes to us as if it is a new test (which it is), regardless of names or past testing history. So as i read a lot of people have doubt in results, cause obviously they see some similarity. We provide the most accurate testing available on the market today. All rights reserved. If the exact same DNA was submitted for the second test as was submitted for your test with us, all data would look exactly the same. The person I will be testing is black but there are no resemblances and she has no trace of being mix race what so ever. However, I was a bit confused, as this email was from DDC. Is it possible that I send my sample in a pay the lab fee at a later time ? If IDENTIGENE performed the initial test, we will send out another kit free of charge in order to collect samples from the mother. We are an accredited laboratory and follow very strict guidelines to ensure accurate results. If not, someone will contact you. Season doesnt affect results. Cheek swabs are designed to scrape cheek cells from the inside of the mouth, which makes a much more viable sample. The mail service is hit and miss during the holidays, so thats probably why its taking longer than expected. Hi, Toni. Give us a call at 800-344-9583 and we can help. its probably correct but the whole experience has left me feeling less than confident, Identigene review by a DNA Testing Choice user2017-12-14, I thought this genetic kit would be easy to use it was easy to use the swab, it was not easy to find out what was going on after sending the swan to identigene, A very frustrating process to work out when I would get the results and then how I would get them, Definitely buyer beware with this one, 2 star, Identigene review by a DNA Testing Choice user2017-07-02, Dont EVER buy a test from this company, they are totally uncontactable, Identigene review by a DNA Testing Choice user2017-06-04, Good service but slow, took a day longer to get my results than I expected and a day is a long long time to wait for a result like this. But if the prepaid envelope is used, it takes 5-10 business days for samples to get here. All I can say is that we specialize in paternity testing and have performed thousands upon thousands of tests. Anyway after my son was born he wanted a test. Please call us at 800-344-9583. Contact us directly at 888-404-4363 (M-F, 9 AM to 5:30 PM Eastern) and one of our Client Support representatives will be happy to help you. With an at-home test, the identities of participants cannot be verified. We are located in CVS, Rite Aid and Walmart, nationwide and many independent pharmacies. For more information about international testing, call us at 1-888-404-GENE, Monday-Friday 9AM-6PM ET. Thanks for testing with us It can take 10 business days (not including weekends) for the postal service to deliver samples to our lab if you used the postage-paid mailer in the kit. However we could not login in to see results. Where in uganda do they test for DNA and how much does it cost in ugandan shillings. Participants may not live close to each other or there may be other reasons to collect and send samples separately. This is Carolyn and I worked both for Identigene when it was its own lab and I now work for DDC, which bought Identigene. Physical characteristics are never absolute proof of paternityonly DNA can determine that. So 2 weeks later we retested and I drive to the other parties home and we did it together and mailed to your lab. Any chances the results can be different. Identigene review by a DNA Testing Choice user2018-06-15. But rest assured, a mixed profile would not cause an incorrect paternity test result; instead, the lab would quickly identify it and we would send you a new set of swabs and ask you to collect the DNA sample (s) again. Because I have the . I have edited the case number you mentioned in your comment for security reasons, FYI. It was founded in 1993 and started carrying out testing four years later. Chances are good that the postal service is just giving business-reply mail lower priority during the holidays. I dont see how this could happen if a reputable lab was used. I cant even login it say account inactive.. i paid good money for this.. what is going on. I wish Id done it sooner, Identigene review by a DNA Testing Choice user2016-06-30. Identigene DNA Testing Identigene Paternity Results Since 1993, the Identigene DNA Testing Laboratory has been giving peace of mind and court-admissible proof of paternity to people across America and in other nations. Now he wants absolutely nothing to do with me or my son. Perhaps the only factor that changed is where you tested your samples. Hi, Bob! That wouldnt hurt, since results were inconclusive. Why does my question/post keep getting deletedyour lab advertises that it uses dual testing process meaning test are run twice for quality assurance does that apply to home paternity or just legal test? This company is either incompetent, or a scam, Im still reaching out for legal representation to find out exactly what is going on. Customer service is not able to tell you anything about the status of your test until your samples actually get here, which should be very, very soon. Hi Thanks! We do suggest waiting at least one hour after eating, drinking, brushing teeth, or smoking before collecting the samples to avoid the possibility of contamination. I sent the accomplished sample envelopes from asia first and had a friend from US hand carry it only to find out that I cannot make the payment yet through your on-line site.. can you advise how I can make the payment through money transfer facilities? As with all tests, there is always the chance that you will receive incorrect results. Youre more than welcome to contact our customer-service team directly at 800-344-9583 (M-F, 8:30 am to 5:30 pm)since, per HIPAA regulations, we cannot discuss specifics about any case in a public forum like this. This email again started by thanking me for choosing DDC for your DNA testing needs and then informed me that my results would be accessible for 90 days. As each of the three swabs we both used had been in our mouths for at least 30 seconds, we were unsurprised to find that some moisture seeped through these paper envelopes. What happens when I receive the email if I cant access the account to view the results? Have you received results yet and how long did it take please. Hi, Lynn. Rather than trying to have a back-and-forth conversation online, it would be much simpler and faster for you to call us directly at 800-344-9583. Hi, Karen. Its also important that all parties mail the samples together, so theres no chance for tampering. Did you find out who was wrong. You will be notified via email once theyre here and given an estimate of when results will be posted. My payment was processed three working days ago, but I still have not received an email, call or text saying that yall have even received my kit. We have names and the participants roles in the test (alleged father, child, mother) associated with numbers in our system. We had three kids DNA done, 2 at one lab (we will call them lab 1) and 1 at another (lab 2). Definitely recommend this product for those looking to do an accurate at home DNA test!! Are identigene dna tests accurate? just go for it if u really want to proove him d truth. Hi, Julia. If collecting together is not possible, then consider a witnessed collection. We couldnt make one because we paid with money order but I wanted to make sure we would receive the results by email. http://dnatesting.com/new-york-paternity-tests/, https://dnacenter.com/about-ddc/accreditations/, https://www.facebook.com/HomeDNAIdentigene/, 3 New Years Resolutions for a Stronger Family, Men vs. Women: 3 Myths about Cheating in Relationships, Mothers Day Feels: A Few Sweet Things We Love about Moms, Benefits of a Positive Paternity Test: 3 Ways to Save on Taxes, Dad, Make Every Day Fathers Day: 5 New Year Tips Just for You. I received the same results both times. We can do the testing without her sample included, and we do provided conclusive results on a regular basis when only testing the alleged father and the child. The lab fee ranges from $89 to $139, depending on which kit the store has in stock. by Craig Macpherson, Click to see this image and more, at larger size, Customer It was already paid online though and I already filled out all our information online, would that be a problem? Hi, Christopher. If you have questions about paternity tests or other DNA testing services,please contact our Client Support Center at 888-404-4363,Mon-Fri from 9AM to 6 PM Eastern Time. The main process difference between at-home and legal is in how the DNA is collected. You can either download it from your online account or call us. How accurate are DNA swab tests? Since its been 2 calendar weeks for you, they must be just about here. the samples may have arrived in your office as early as 2nd 3rd week November.. Hi! Hi, Jessica. Identigene Paternity Testing Reviews - DNA Testing Choice Answer (1 of 7): No legal advice here, but what kind of test did you use? Two days after sending the samples back, I received an email to confirm that they had reached the lab. Were here today till 6 pm Eastern Time and one of our representatives can help you. Identigene review by a DNA Testing Choice user2018-01-08, Its been a whole thing, from the moment i got the kit to the moment i got the results. You didnt do anything wrong. I sent off my kit almost 10 days ago. Those results show that the grandparent and child are not related. If you dont have his sample on file, would I be able to do the swab myself, send it in, then compare my numbers to his from our results from 2006? This is the first Ive heard of any issues with the tracking numbersyours might be a one-off. Has anyone heard of the Identigene test being wrong? - Page 3 This is the 2nd test weve taken which has made everything a bit easier. It is coming from Fayetteville North Carolina. We do run every postnatal test twice, both for inclusions and exclusions. Hi, Brandi. Of course it was fine. All rights reserved. Is it possible for the results to come back different from the 1st test? I did not include the order form because online it said you could either register it online or use the order form. Hi, Melody. They are completely unavailable to be contacted for any reason. Yes, absolutely. I suggest you give us a call at our international number (+1801-462-1401) during our business hours (9 AM to 5:30 PM Eastern Time) and get assistance. AncestryDNA quotes that their tests are 99.6% accurate. Now that you've done your part, IDENTI GENE will step in and do the rest. DNA from swabs and DNA from blood are equally viable for testing, so that wouldnt make a difference. Were done in total 5 DNA tests with the alleged father in two large reliable laboratory. Are identigene dna tests accurate? - Vote For Bell A witnessed collection by a third party eliminates the chance for mistakes or tampering with the samples. There was a helpful list of instructions that told me how to access my results in the account Id set up when registering the kit and paying the lab fee. I would like to pay online if possible. Theres absolutely no chance that happened, so you can rest assured. she looks exactly his uncle.I do not know what I can do itplease help me. Did you watch him swab himself? Out of nowhere my daughters father left us (I say us because he hasn't seen or asked about her in a month). If so, this will be helpful to you: http://dnatesting.com/new-york-paternity-tests/ If you have any questions, feel free to contact our Client Support Center at 888-404-4363 (M-F, 9 AM to 5:30 PM Eastern). The at-home results do not have names, doctors' signatures, our logo, etc., because we simply cannot be absolutely sure that the samples we're given belong to who customers say they do. I cannot comment on a different companys test. I got Different Results from Another DNA Lab. How is that Possible? Or, if you still have the kit box, you can register it online and pay there. We have worked extremely hard to put measures in place that prevent any mistakes from being made throughout the entire DNA testing process from beginning to end. Why would collection dates be different for the alleged father and child? If my results are contaminated do i have to go purchase another kit and send in $89? Please contact us via our Facebook private-message, and we will look into it for you. Soon after being acquired by Sorenson Genomics in 2007, the paternity tests were made available in stores nationwide. 7. c. Chelser07. The Identigene test delivered the service that had been promised, and I was happy to receive a definitive result. If you have questions, please contact us! Hi, Mykie. I was a bit surprised by this, as Id assumed Id have unlimited access to them. I have not received an email confirming anything. Filed Under: Paternity Testing, Resource Center Tagged With: DNA Test, DNA testing, IDENTIGENE, Legal Paternity Test, legal paternity testing, Paternity, Paternity Test, I mailed my stuff of on 2/6/15 yall cashed my money order on 2/13/15 and I still didnt get my results yet but I did not have a order form but filled the envelope out so were my results at my name is Tia Bailey please would like to know my results thank you and may God bless you. I would like to know if a lady I know and myself have the same fatherIs the test the same as the paternity test? No worries! If the exact same people contribute DNA again this time, you can expect results to be exactly the same. 1. hi there was test taking and the parties leave different state and they may be half sisters sane father different moms they took are home test with company the result was i believe 00.9 or 1.something anyway company only used 14 different test I think chromosome so does test need to be done with more family members. http://dnatesting.com/including-the-mother/, http://dnatesting.com/how-do-dna-samples-for-paternity-testing-become-contaminated/, http://dnatesting.com/can-touching-the-swab-give-an-incorrect-paternity-test-result/. Its possible that there was an honest mistake in collecting the samples. In your case, since the results were negative, the samples were re-tested by a different person, just to be sure. I have attempted to login to my account with the user name (email address) and password that I created, but get an error message-Login not found. See our DNA Testing laboratory accreditations. I took a test in 2016 from your company before the merger to DDC, the test came back negative. Just trying to get an update on my info .. ive been through the proper chains as i know .. please help. We also have 1-day and same-day results available for an extra fee. Paternity Test Results Simplified - HomeDNA Paternity
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