I wrote them a three page letter that was never acknowledged. Hi ZenaThank you for taking the time to share your great feedback with us. All of the tours, including helicopter trips and day cruises were excellent. Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. Travelstride helps you search and compare 50,000+ expert-planned trips from 1,000+ companies. Interested in a career in travel? BBB Business Profiles are subject to change at any time. Dear SandraThank you for sharing your wonderful experience with Audley Travel and for letting us know how much you enjoyed your trip to Laos, Vietnam, and Phu Quoc Island. Management is helpful and employees are friendly. We'll make sure your great comments are shared with the team.We hope you have a wonderful trip away!Best wishesAudley Travel USA. Subscribe to our e-newsletter for the latest travel updates and inspiration. We are delighted to hear how well Carter and the team looked after everything for you, and we can't wait to work with you again on your next big Audley adventure!We'll make sure your kind comments are shared with Carter, and our partners in Australia. Nothing was overlooked. If the government advises against travel to your destination, or local borders close as youre about to depart, well give you the choice to: Well also be quick to rearrange your trip if its hit with smaller disruptions, like a cancelled flight or hotel closure. We have no hestitation in reommending them. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. Thank you for your recommendation too, it is much appreciated. Included numerous tours, I.e. We are quite fussy with our travel plans and yet nothing was too much trouble. 1)I paid over two thousand dollars extra to have private access to the pyramids (5:30am before they open) and it was canceled by the tourism folks. Itinerary # *******/4 My wife and I recently returned home from a trip to ***************. I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time. I hope overall you had a wonderful holiday, it is as you say, a great destination! And, because were ATOL and ABTOT protected, you can be certain that any trip we create for you is financially covered. Audley helped us have the best trip of Audley helped us have the best trip of our lives. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. {*My wife and I used Enchanting Travel Services to go on Safari with 6 friends for 2 and weeks covering more than one country and a multitude of experiences, guides and accommodations that were extraordinary. Your money is safe when you travel with us. Great personal attention provided by knowledgeable team. From the suggested hotels to the arrangements for transfers and tours, everything went smoothly. We use dedicated people and clever technology to safeguard our platform. What would you like to experience? What became very evident very early on was the difference in experience and attention to detail - both myself and my travelling companions referred to it as 'The Audley Experience'. We are quite fussy with our travel plans and yet nothing was too much trouble. The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! The reason to use an agency is to make sure there is a responsible professional assuring all the details of your trip are taken care of. We tailor our itineraries based on our clients requirements and our expertise, so it is disappointing to read the elements which did not live up to expectations. However, one third of our trip was AWFUL and they literally had a tour guide for us for our four days in Hoi An who tried to (and succeeded) in ripping us off, upcharging us for services that he wasn't providing (merely translating), and essentially holding us captive and forcing us to go to a pottery village and wouldn't let us leave despite us saying we had no interest We booked with Audley and they were fantastic until they had our money. Hi EmmaA huge thank you for sharing your experience with us! We had used the company on 4 occasions before and knew we could trust them. Hi JackieThank you for taking the time to tell us about your experience! We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! As such we are do a full refund for the difference. Working at Audley Travel: 7 Reviews The advice given was excellent in terms of time of year to visit, locations and what to do. Audley planned and arranged our trip to Singapore, New Zealand, Alice Geary has been fantastic to work with for our Brazil holiday. Audley Travel also finished top of the table of smaller/independent providers, with a customer score of 87%. We are thrilled to hear how well Isabelle and the team looked after you throughout too, and will make sure your kind comments are shared with Isabelle and her leadership teams.Best wishesAudley Travel. Both extremely knowledgeable, professional and patient! The holiday was originally planned for 2019 but with Covid restrictions we had to delay our departure. Here are 8 tips for writing great reviews. Responsible travel is part of Audleys DNA. 64% of employees would recommend working at Audley Travel to a friend and 57% have a positive outlook for the business. Or perhaps embarking on a serene river cruise along the Nile or Mekong? Unfortunately, that is not the Audley way. Thank you for your review it's great to read you had a fabulous trip, and one which you will remember for a long time! Great personal attention provided by knowledgeable team. We hope to hear from you again when you're ready to start planning your next adventure! Japan was poorly organized. Hi Jennifer Thank you for taking the time to provide us with such valuable feedback. 2023 Trustpilot A/S. When he found us through the hotel, he told me Audley did not provide it. Audley Travel Reviews | Read Customer Service Reviews of www I understand a manager has been in contact with you to discuss your experience thoroughly. Travel the Audley Way We arrange trips to more than 80 destinations throughout the world and across each continent. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. Emily was brilliant at listening to the kind of trip we would like, answered all our questions by drawing on her in-depth knowledge and personal experience, and has put together the perfect itinerary for us. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. We wanted to plan a journey that would be tailor-made just for us. hoping to re book straight away. Audley does not in my experience. Client service is at the heart of everything we do, and it is always fantastic to hear of the service delivered by our Specialists.We'll make sure your kind comments are shared with Natasha, and we cannot wait to send you away on your big adventure!Best wishesAudley Travel, Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Lumpur and Borneo so much more that a trip of a lifetime. Having booked a long haul holiday with exhaustive support from Audley Travel which ultimately had to be cancelled they have always been responsive and sympathetic to ongoing issues that we have had to face in 2020 and dealt with the issue in a professional and positive communicative way. In addition, it is extremely difficult to follow the directions Audley includes in their travel packet: key information is buried in non-essential information about the area, you have to flip back and forth in their book to find where you are supposed to be when. AUDLEY TRAVEL - 21 Photos & 10 Reviews - 77 N Washington St, Boston, Massachusetts - Travel Services - Phone Number - Yelp Restaurants Home Services Audley Travel 10 reviews Unclaimed Travel Services Closed 10:00 AM - 5:00 PM See hours See all 22 photos Write a review Add photo Review Highlights This rating has improved by 10% over the last 12 months. Dear Mrs StephensThank you for leaving your review. We had an experience of a lifetime and can't acknowledge Carter enough for all he did from our first phone call and introduction to checking in with us upon our return. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Anyone can write a Trustpilot review. As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. Audley failed not only in the arrangements discussed in this letter but as a company that promises to take care of everything for you. Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. In my early 20's I moved from small town USA to small town Germany. Audley Travel Reviews | Read Customer Service Reviews of www Best wishesAudley Travel. Best wishesAudley Travel, New Mill Lane, New Mill, OX29 9SX Witney, England, GB, North Washington Street 77, 4th Floor, 02114 Boston, Massachusetts, US. Hi LizThank you for taking the time to share your kind comments with us. Speak to a certified specialist to start planning your tailor-made vacation. Consumers should be aware that travel insurance will not refund your money in the event an airline or tour operator offers credit for flights, hotels, tour plans, etc. The business services include but are not limited to custom designed private vacations to more than 80 countries around the world. Thank you Isabelle and Audley Travel. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. We were originally booked for *************** and that was changed to the **************. As a point of information, both my husband and I are PhDs and we are comfortable dealing with complex information. When Sweden closed to Americans, Audley offered credit. I was in the early stages of planning a trip through Audley for my parents but notified them we will not be using them for that trip, and that we would be cautioning everyone else we know against using such an unprofessional company. Audley Travel were amazing and honoured our booking at the original price. We are thrilled to hear how well Laura and the team looked after everything for you, and are delighted you had the most fabulous time exploring Japan. Elyssa kept in touch with us throughout our travels and shared her expertise along the way we were extremely pleased with the service she provided. Read 5,650 Reviews. It was full of useless information, but lacking in facts that I needed. New Zealand Specialist. View customer complaints of Audley Travel, BBB helps resolve disputes with the services or products a business provides. BBB is here to help. Audley Travel were amazing and honoured our booking at the original price. Dear Andrew, thank you so much for your comments and I am happy to read overall you had good time in Thailand. We could not have put this together without Tamatha's knowledge and help. I'll just say I learned my lesson and won't repeat it. Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. Best wishesAudley Travel USA. We had used the company on 4 occasions before and knew we could trust them. We have been to South Africa, as well as to several other countries in Africa over the years but this trip was so well organized, and enabled us to really soak in all that the people, culture, landscape, and animals were offering us. Subscribe to our e-newsletter for the latest travel updates and inspiration. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. 2)We booked and paid for business class from ***** and ended ** in coach. I have traveled most of the world in the last twenty years. AUDLEY TRAVEL - New Mill Lane, Witney, Oxfordshire, United - Yelp It's disappointing some issues were encountered but we are pleased to have been able to amicably resolve these for you. However, when it came to the accommodations and level of service that we received from the locals at each of the lodging facilities in South Africa - it was a five-star experience. We ended up with 15 minutes at the end of the day versus 2 hours in the early part of the day and a distant walk by ********** versus going to **********. for me and her team and their partners accomplished it without any hitches whatsoever. Once in Bali, everything was seamlessly organized. We did not get what we paid for, and we are due a full refund for this. This was two days wasted of a twelve day trip. Hi EmmaA huge thank you for sharing your experience with us! The Audley Travel quote stated that the 100$ per person admission fee to the islands was excluded from the price as was one of the hotel shuttle transfers and some airport departure taxes (amount not specified). READ FULL REVIEW Audley Travel by starant, 23 Sep 2021 Holiday Rating: Working at Audley Travel: Employee Reviews | Indeed.com Thank you for having an open conversation with us about your experience. Dear SandraThank you for sharing your wonderful experience with Audley Travel and for letting us know how much you enjoyed your trip to Laos, Vietnam, and Phu Quoc Island. 3)On our Nile cruise the room was not what we were promised (as evident from the pictures we received prior to). We have shared your comments with Hayley and the team. We finally booked Thailand with Mat and could not have been happier. Start planning your next adventure with Audley. I can highly recommend Mat for travel to Asia and Monty for travel to USA. We're delighted to hear how well your trip went and we hope you have some wonderful memories from your time in Hawaii. Audley Travel Traveller Reviews Client service is at the heart of everything we do, and it is always fantastic to hear of the service delivered by our Specialists.We'll make sure your kind comments are shared with Natasha, and we cannot wait to send you away on your big adventure!Best wishesAudley Travel, Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Lumpur and Borneo so much more that a trip of a lifetime. Cannot recommend enough. The world is a big, wide-open place, and making decisions can be difficult. The accommodation was first class, very clean and in good locations. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. All the arrangements were super and we look forward to a future trip with Audley. It's been three weeks, we have been back in the States for two weeks, and we have heard nothing. We are delighted to hear you enjoyed the experiences we organised for you and that the service Audley provided was of high standard. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. Another broken promise and bad experience. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. Our specialist, Isabelle Evans, has been particularly helpful in developing all our many varied ideas for our trip and making sure everything we wanted to see and do was possible. As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. After several communications they offered a refund of $2,105 which does not come close to what they owe us. Although we are saddened that you didn't book with us on this occasion, we truly appreciate your feedback and we look forward to welcoming you back to Audley in the future. Our experience was more than what we expected. helicopter tour, snorkel and sail tour, etc. Viking World offer all inclusive trips $1200 per day and at times offer promotions that include free international travel. We then headed back to Cape Town for some beach time in Clifton/Camps Bay, and some amazing food, before flying home. Italy Specialist. Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. We did communicate with Audley representatives and they did offer 18% refund, nowhere near enough to compensate us. International Association of Better Business Bureaus. The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. We finally booked Thailand with Mat and could not have been happier. Covering all seven continents, The world your way shows you how you can see the world with us. We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. Brilliant. Booked a 16-day trip to Hawaii covering three islands, self-drive. Japan was one of our last destinations to re-open since the Pandemic, and we are glad to have finally been able to send you on your most-anticipated trip.We look forward to sending you away on your next dream Audley trip, and will make sure your kind comments are shared with Laura, her leadership teams and our partners in Japan too.Best wishesAudley Travel - Directors Office. BBB Business Profiles may not be reproduced for sales or promotional purposes. They were very knowledgeable, articulate and were genuinely excited in helping my wife and our family plan a trip. A trip through Western Australia allows you to seamlessly blend delectable food, vibrant wines, and abundant wildlife experiences. 2023 Trustpilot, Inc. All rights reserved. In Japan, I was sent to a Ryokan in Hakone for fifteen hours. You could even opt for a thrilling swim with marine iguanas in the Galapagos. We met other Audley travellers who were equally delighted with their trips. Audley Travel Reviews - 2 Reviews of Audleytravel.com | Sitejabber Delivering great client service is at the heart of what we do and are glad the team was able to resolve your concern to your satisfaction. Audley Travel Country Specialist Reviews | Glassdoor Our country specialist Tamatha was superb, especially since she had visited many of the areas we wished to see and experience. The itinerary he arranged was perfect, listening to all of our likes and dislikes. We absorbed the history that painted the cobblestone streets while watching the sunset . Within 24 hours I received a quote that undercut Audley Travel by 2586 for the two of us and there were no hidden extras. Thank you ! Thanks to Audley Travel and especially Samantha, a true caring and expert professional. The Itinerary was Huge for twelve days. Employees in Boston have rated Audley Travel with 3.4 out of 5 for work-life-balance (equal to company-wide rating), 3.4 out of 5 for diversity and inclusion (equal to company-wide rating), 4.1 out of 5 for culture and values (equal to company-wide rating) and 3.4 out of 5 for career opportunities (equal to company-wide rating). Our Audley Travel experience was reflective of quality, integrity and professional service. We are so pleased to hear you enjoyed each and every element of your trip and would like to thank you for recommending us to your friends . For those with travel experience AVOID Audley, you will be disappointed! Hi Catherine, thank you so much for your review I'm so pleased you had a lovely Christmas and New Year with your family, in Vietnam. I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time. Included numerous tours, I.e. You could even opt for a thrilling swim with marine iguanas in the Galapagos. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match . and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. She organised a wonderful holiday for us with fantastic hotels and tours nothing was too much bother for her. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. The advice given was excellent in terms of time of year to visit, locations and what to do. Find out how we combat fake reviews. While the local guides were good, Audley's total lack of communication with them, crippled our guides' ability to take us to sights and provide what we had paid for. We are delighted to hear how well Ewan looked after you, and it sounds like you had a fabulous time exploring LA & SF - we'll make sure your kind comments are shared with Ewan, his leadership team and our partners in the US.Best wishesAudley Travel.