When they finally get around to noticing someone bought something, they check to make sure the item's price hasn't gone up since they made their listing months ago and promptly forgot all about it. While Mercari faces similar security limitations to other online services, in my experience I found it to be a pain free and secure platform with many features in place to ensure buying and selling is relatively risk free. There are little things that would make for a better selling and buying experience if they were addressed, but these things dont stop me from selling on the platform. Companies can ask for reviews via automatic invitations. Youll find over time that you can list things fairly quickly. I've encountered these issues from time to time. How do I get a refund from item not received? If you ship on your own, you need to provide a tracking number in order to get your funds released if the buyer doesnt confirm deliver. There's potential to make good money with a reasonable amount of work. Take pictures of your item showcasing every side of it, the brand tag, and the size. Is Mercari Legit? How Safe & Reliable Are They Really? - COFES.COM Most . I had a similar incident on Poshmark and they told me to destroy the item and issued me a credit. Totally un-ethical company. Purchased item was dead on arrival. Most of the time, you can respond to the complaint. What Type of Coffee is Good for Weight Loss? Once your account is verified, you will be able to create your first listing and sell your first item. Know that Mercari offers buyer protection if an item comes not as described. If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. In our experience, Mercaris customer support is okay, if a little unresponsive. You have to work around them by changing the item category, listing as one size, or picking the closest option. Mercaris shipping costs change frequently. Theres a listing for shorts under athletic apparel, but not all shorts are athletic wear. To report a chat: Tap the flag to the right of the message. What happens if the seller doesn't ship within 3 days Mercari? (tip to other sellers: you can and should pursue legal action if you are ever unlucky enough to deal with a buyer like this) Thankfully most buyers are decent people and won't do this, but it's happened enough that it's no longer worth the risk and I've started using other platforms for my decluttering needs. Cally112 sold me a used, defective Ring doorbell that was listed as new. Mercari U.S. Reviews | Read Customer Service Reviews of mercari.com Wait for a Buyer to Show Interest in Your Item. If the return is approved, Mercari provides a prepaid addressed shipping label for the buyer to return the item to you. What happens if seller doesnt ship offer up? Thats a wrap on the basics of selling on Mercari. Enter all your relevant information including selecting a username and password. Does Mercari cancel order if not shipped? This is great for maintaining the quality of listings and the platform. Use the magic wand to automatically improve the photo. Mercari gives only, exactly 72 hours after delivery for buyer to request return. If it hasn't been 7 days since your purchase, Mercari will confirm with the seller to ensure they didn't ship using an alternate tracking number. The Mercari website boasts of its great customer service and any issues you have during a sale can be brought to the attention of their customer service team via a form on the Mercari website or by calling the number on their contact page. It was denied and this is where I found out about a couple issues. mercari what if seller doesn 't ship within 3 days Prices for shipping items under 1 lb have gone up over the years, but are still cheaper than a platform like Poshmark, where the only option is to pay over $7 for USPS Priority shipping. So they fully intend on getting their money back with UPS claims, but not giving me mine.I should also add this seller did not give me the same creami that she posted, but that was also not a concern for Mercari. Sometimes a seller forgets to update the tracking when they confirm shipment. If youre thinking of trying it out, give it a try! Most people take good pictures with natural lighting. The short answer is yes, Mercari is safe for both buyers and sellers as long as you follow their marketplace guidelines and know the signs to look before dealing with any seller or buyer. If the shopper makes an offer thats too low for your liking, consider how realistic your ideal sale price is and how likely another potential buyer may come along. I duly left the information and waited for a phone call. Read all negative reviews. But from ebay or something that has some support. Interesting question and there are many answers: Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. Weve added a payment processing fee of 2.9% + $0.30 charged to the seller for each completed transaction. Then you have to pull out the item and measure it. Its up to the seller to agree or deny the cancellation request. Stick with eBay. Makes no sense. Mercari decides from there whether or not to allow the return. I tend to use Other rather than miscategorize something, but its not good because its less likely to come up in searches and recommendations and get sold. Post office didn't receive the item until Saturday the 28th. Both sellers and buyers are real people, and they arent retailers, which means that there is no guarantee that the people buying and selling on it are legitimate. Change it to 1:1 ratio for a square photo (great for smaller items) or free crop the item. Mercari Review: What I've Learned After $28,000 in Sales - DollarSprout If you have the pictures already on your phone or computer, you can select several pictures at once to make the process go faster. If this is required, you will receive an email or in app notification requesting information and detailing the process of providing it. If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). Mercari sent the purchase to our billing address instead of our shipping address. Sometimes flaws dont show up well on small phone screens. Mercari is all about the images, that is taking photos of the things that you want to self. What happens if seller doesn't ship in 3 days Mercari? For heavy shipments using a Mercari prepaid label, make sure that your package is under 50 lbs in both actual weight and dim weight. You dont want to lose money on the sale. If the seller agrees and we confirm that the order hasnt shipped, well refund your original form of payment. Each condition has a short description of what it means. Rotate the photo right there as well. Defective item and support doesn't care because it's past 72 hours. How do I enable in-stream ads on Facebook? How do you send a message to Likers on Mercari? - TimesMojo But if you're selling something like a regular bra, you can only list it by band and cup size, not as small, medium, or large. Flat rate shipping Mercari's prepaid label gives you all the benefits. If the buyer doesn't rate you or fails to submit a return request within those three days, Mercari gives you an automatic five-star review for the transaction. Hey guys, so I'm fairly new to Mercari purchases. Security is also great with Mercari and the enforced non-contact sales process makes each sale feel relatively risk free. The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. Everything is just FAQ's and no actual people to help with issues. Mercari has grown its usership over the years and reported over 20 million active users in September 2021. They did resolve my issue quickly, but the wait was annoying. Mercari is strict about this and will take funds from your account if you dont pay enough for shipping. It's possible to get scammed on Mercari as a seller. Fresh vegetables. If anything goes wrong, don't count on help. My items usually get to the buyer within the week (usually 3 to 4 days). You can edit the order of the photos so you preferred picture is first. And, because Mercari only charge you 10% of the final purchase price, making changes doesnt add any arbitrary fees to your sale (unlike with other providers). The three available shipping companies are USPS, UPS, or FedEx. If you miscategorize something, however, it could be held against you if someone decides to open a case against you. Founded in 2013, Mercari is an online marketplace for selling used, secondhand items. Just be aware of Mercaris terms of service. Before we dissect the good (and bad) of Mercari, lets have a look at what Mercari actually is, how it works, and how the buying and selling experience fares against its competitors. If you are happy with item but unhappy with the price, then you can message the seller directly to bargain with them or ask for more information. You can cash out or spend your credits on the platform. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. I just keep getting the same response over and over saying sorry there's nothing we're going to do. Funds are released quickly. Buyers can open cases with bogus claims or simply want a return even if the item was described accurately. Although it's a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari. Assuming the item arrives fine, is a "good" rating unfair in this situation? Its very frustrating. You can also cancel the order by going to Profile . The seller tricked the authentication process by showing a photo of a different pair of Gucci glasses that had the Gucci name and made in Italy. Why do a lot of Mercari sellers end up not shipping an item or - Quora Facebook Marketplace takes only 5%. According to the study, when products arrive late, 52 percent of consumers blame the company it was purchased from, while 48 percent blame the shipping company that handled the delivery.Jun 30, 2015. Shipping time frame When the return is approved, Mercari will send you a return label to return the item to the seller. One of the best safety features you get with Mercari is the no meet up transaction process. To make sure that a seller is legit, see if Mercari has verified them. The amount may vary by promotion.***. I think sellers are supposed to ship within 3 days. The user interface is functional but not great. Mercari does ID checks to ensure the buyers safety. How long does a company have to ship your order? This is a good option for those who have access to a good discount on shipping service. Pictures default to longer length (great for dresses!). . Infographic : Using Cognitive Functions To Unlock the ENFP Personality Types Unique Gifts , Advertising Campaign : .Absolut Escape PD, Advertising Campaign : WWF Posters against killing animals for material goods Google Search, Creative Advertising : Organic food banner collection. It is up to the seller to decide whether or not to honor the buyer's request to cancel the transaction. Print the label from your email. On top of this, the money paid by the buyer will not be released to the seller until the item is received and is seen to match the description given. I contacted the seller and Mercari. That covers the basics of listing your item. rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. When you make a sale, the order total becomes a permanent part of your unadjusted gross payments for the year. We spoke briefly in the previous section about how items are sold on Mercari, but lets look at the process in greater detail. What happens if the seller doesnt ship in 3 days on StockX? Then described accurately in the description section. Refused to refund. Buyers can request cancellation directly from the Order Status page. For orders using a Mercari prepaid label, the cost of return is covered.