First, lets identify the valid reasons that guarantee refunds from Poshmark: Honest mistakes happen. Please email me to close off this transaction!) and lure you in with an irresistible offer. Hi Lexid, please reach out to support@poshmark.com. 6) Share using your PC. Poshmark is a great place to buy and sell and while it provides great buyer and seller protection, sometimes you get an item that you thought would be in much better condition. If the buyer doesnt like the item or it doesnt fit, they can request a return stating that the incorrect size was stated. My heart was pounding, and I was looking at it in disbelief, says Lehman, 37. Select Problems/Order Inquiry. Then select "order Not as Described". I have shoppers ask me about fit from time to time. Select the order you want to return. None of us as PAs want these kind of buyers.. Measurements were included in the listing OR the buyer did not request additional information or measurements about the item. This is a classic red flag. Poshmark is refunding the buyers money because of minor skuff marks. HOW TO AVOID HAVING A CASE OPENED IN THE FIRST PLACE. I noticed the fabric was stuck together, so Im like pulling it apart, and my first thought was, Shes pranking me with super glue, says Lehman, whos an official Posh Ambassador, a title awarded to exemplary sellers who meet high marks on criteria like ratings, shares and shipment time. Ive made over $90,000 selling clothes on Poshmark. Depending on the store and location, you may be able to pawn different items. You might be thinking that this will affect the searchability of your listings because people usually search Poshmark by their American sizes. Personally, I feel weird acting as if the buyer isnt in the room and pretending they dont exist. link to Yes, USPS Regional Boxes Are Discontinued, link to How To Pack & Ship An Xbox (With Pictures). Poshmark. I wont let one bad transaction ruin an otherwise positive experience. Sooner is better. Poshmark provides shoe size conversions for European sizes but they're incorrect. Please, tell us the companys values do not stand for this or buyer fraud.. But don't worry, How To Pack & Ship An Xbox (With Pictures). Though the buyers name was never shared with Lehman their Poshmark account is simply called @poshbargains, has 86,000 followers and is also a Posh Ambassador she received a threatening message from a Facebook account appearing to belong to someone named Lori Tatum on Nov. 11. What happens next? I've been scammed on Poshmark. The buyer returned back an - Quora Make sure your item is well-lit so your pictures dont turn out grainy. Cancel that previous comment please Ill make another (and remove this header): They looked like new, my husband wore them once to an indoor event and said they were uncomfortable, anyways. Seek the trident and restore the peace poseidon's fury farewell shirt Other | Fake Buyers Please Read | Poshmark What can I do if I sent the wrong item to my buyer? - Poshmark Sometimes Poshmark will request additional photos from the buyer, so in those instances, it might take a bit longer to resolve. In these cases, reply stating your reasons for the sale being legitimate and add pictures if necessary. Others have. This works well for sellers who: feel uncomfortable knowing buyers can see their responses in the cases message thread, feel uber confident the return request will get denied as the buyer is clearly citing a reason thats not accepted under Poshmarks policy. What do you need to see to convince you to side with the seller? Lehman immediately reported the Facebook exchange to the police and Poshmark. New comments cannot be posted and votes cannot be cast. The buyer found the item cheaper elsewhere. Ive heard of sellers receiving returns that were damaged in some way. Poshmark will not side with you as a buyer if your complaint is due to fit or sizing. Leave no room for loopholes when listing your items. Really bizarre Online transaction WWYD. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. I let buyers know if I cant make it to the post office the same day or the next day. Select the order. The buyer had allegedly never received her $80 purchase and wanted a refund. Furthermore, it doesnt change my selling and listing strategies. They disintegrate leaving whatevers inside exposed to the weather and rough handling. Poshmark. Poshmark accused the buyer of lying because shed made similar complaints previously, she claims. The description clearly stated all details and the buyer was brand new to the site. I once had a buyer open a case stating that the jeans were missing a rivet. Were shocked on how badly your team handled the case given the proof. We know, theres a lot on your plate as it is, what with the time-consuming aspects of running a successful business in multiple marketplaces. Since most resellers are selling secondhand clothes, inserting a disclaimer in your description like, Please refer to measurements in case item has shrunken or any alterations have occurred can help protect you in the event that a case gets opened for either of those reasons. Should You Include a Thank-You Note in Every Poshmark Package. eBay vs. Poshmark: Returns eBay. They may take longer if the case goes over a weekend or Poshmark requests more information or pictures from either party. Select Sent the wrong item. I dont know it feels poorly done. Look closely at the items youre selling multiple times under bright light. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-large-leaderboard-2','ezslot_7',126,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-large-leaderboard-2-0'); Since this was a brand new item with tags, sizing and fit are not something that any seller can change. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'fulfilledmerchant_com-large-mobile-banner-2','ezslot_10',128,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-large-mobile-banner-2-0'); If youre an experienced seller or you know that your item is desirable, it is easier to accept a return and resell the item than to deal with an angry customer. Poshmark.com | Complaints | Better Business Bureau Profile Sellers and Poshmark have no control over when exactly the item will arrive on your doorstep or mail (if you prefer to receive in a post office box). has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the listing description, etc.) However, how could I do so if I didnt know which of her bundled items had the issue? Ship items in a box. Repeat the actual shoe size again in the listings description. The brands Instagram is also littered with desperate pleas to reply to users emails. The buyer also denies causing any other damage, and says the coat was already compromised and had an old horrid smell when it was received. After some time, I finally received an email from support. Stone Cold Fox and Ted Baker use a 0-4 system. That seemed premature. 2. Never give your personal information, phone numbers, or bank account details if ever they suggest resolving the dispute with money involved. No matter what your reason is We have been selling online for over a decade and want to bring you some of the best information and reviews to help with your business. Honest mistakes happen. college board geomarket map *If youre new to Poshmark, you can receive a free $10 bonus when you sign up with my code re_world. By the way, I created this handout on 200+ top-selling brands to know to help you find the best thrifted items so you can make more sales. The more you sell, the higher your odds areits as simple as that. Archived post. Take a deep breath (or two or three) and collect yourself. Per Poshmark policy, items cannot be returned because they dont fit. Otherwise, all sales are final. Once the seller receives the order back, we will refund you the full amount you paid; this includes shipping and taxes that were charged for the purchase. I'm a San Franciscan trying to stay true to frugal living in my native city. I tried to fight it, but Poshmark sided with the buyer. So such issues do not qualify for a refund. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. For example, if the buyer says the size is wrong, you should be able to show screenshots of the size tag and measurements in your description. How crazy is that? Read this post for tips to help you respond and get your case resolved. What are your experiences with the Poshmark return process? If the item is not as described, simply go to your order and look for Problems/Order Inquiry, Then, you will be able to select from a list of issues, such as,if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'fulfilledmerchant_com-medrectangle-3','ezslot_1',119,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-medrectangle-3-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'fulfilledmerchant_com-medrectangle-3','ezslot_2',119,'0','1'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-medrectangle-3-0_1'); .medrectangle-3-multi-119{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop After all, they can see all of your responses. But its not too hard to state the facts. I would have never sold any items in that condition. Although Lehmans is an extreme case, many other Poshmark users are similarly disillusioned by the app. What happens next? 53 likes, 8 comments - Mrs. H (@oncethriftedtwicebuy) on Instagram: "Let's Talk! I reiterated that the items not in the same condition that I sent, there were evidence of wear (odor), and I received a top that wasnt sold in my closet (my original top still with the buyer). The leather-and-corduroy-patchwork jacket was badly ripped. In this post, Ill share with you what you can do when a Poshmark case is opened to give you the best chance of a fair resolution. While this service is designed to primarily protect the buyers from ending up with fakes, sellers can also benefit from it as an added layer of proof to validate an items authenticity. Yet, Poshmark approved her return request. Posh Protect - Poshmark That is the beauty of selling on the platform in comparison to its competitors. OneShop has an intuitive Poshmark bot service available in both iOS and Android and can take care of marketing automation and sales analytics for you, so you can focus on scaling up your business while keeping scammers at bay! I have sold around $5000 bringing in what I think, are nice commissions for them. Read Also: The Poshmark Scams Happening NOW That You NEED To Know About!if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-banner-1','ezslot_6',125,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-banner-1-0'); As a seller, make sure you disclose any flaw in your item. By the way, I created a handout on 200+ top-selling brands to know to help you make more sales. It looks like something else.. I recently sold a size 1 jacket by Stone Cold Fox. A seller can only describe the measurement and a buyer can ask about specific concerns. As a buyer, we opened four cases. Every single buyer was pleased and did not file a return request. I think a lot of people dont open cases but accept that they got something in poorer condition than they expected. All returns must be shipped back within 5 days of approval to be eligible for a refund. If you purchased an item for a great price and the damage or stain is minor, the credit is worth considering. For all you know, the item wont run small or large to the buyer. Select "My Purchases". You bear all risks associated with any such transactions. I mean having the basics like tissue paper or plastic bags to wrap items, shipping boxes, and thank you cards. Its the worst when those paper boxes get wet during the winter and rainy or snowy months. Principle of "exchange or return" on T-shirt AT Fashion LLC regulations that guarantee customer satisfaction. Review From a Seller Whos Made Over $77,000 On The App, The Truth About Why Your Items Arent Selling On Poshmark (And What To Do About It! In this case, I listed the item under the closest US womens size and stated very clearly in the description both the brands size and the standard US size. Although screenshots were provided of text messages, we are unable to take action on communication that occurs off our platform, the email reads. Amount may vary by promotion.***. Submit these if you think it will help your case. The focus is women's clothing, but you can also sell kids' and men's clothing on Poshmark too. They may think that a short description and limited pictures mean the seller is trying to hide a flaw. So this case was denied to the buyer. Most buyers are honest people who want what they purchase, but there are scammers out there that do things like this. In that case, you can choose from reasons such as. Some of them have sensible reasons for wanting a refund, while some those who do it deliberately and regularly are downright scammers. You can also respond that you accept the request for a return if you do. This is great for search optimization so your items to come up in Poshmark and Google search results. The buyer was apparently not satisfied with the quality of the item when they received it and initiated a return a few weeks ago. It may fit them perfectly. Top Beginner Tips for Selling on Poshmark (from a Beginner) Secondly, according to Poshmark's policies (see below) they don't start processing a refund until you have received the return. This story has been shared 400,226 times. For more information, please see our Outcomes are typically return approved, denied, or funds released to both parties. I was surprised. A scammer may try to convince you to communicate on email or Facebook / Instagram Messenger one reason or another (e.g. The Poshmark Scams Happening NOW That You NEED To Know About. Wasteful Sharing and Productive Sharing - Posh Seller We as sellers should have a right to know (via Support) what the buyers claim is before a decision is made. Those were facts that could have easily been disclosed. Accepting a return can build trust with your customers and increases the likelihood that theyd be willing to purchase from you again in the future. Genuine products are being sold through the website, and sellers can be paid through direct deposit, but there can also be some risk involved. Theyre bound to hit other items causing squishing, breaking, or scuffing. Thats why I want to go over a few top Poshmark seller mistakes Ive seen and how to avoid them so that you dont end up with cases opened against you. All I got from them were automated responses and a $60 credit, says Lehman of the exchanges with Poshmark, which were obtained by The Post. On sneakers, youll sometimes find them under the tongue of the shoe. Add bubble wrap or padding to items. Poshmark Return Buyer sent back a different item. What happens - Reddit Also, if youre selling as a business, youll want to keep up a professional image of your business. You could also state that you have a video of the condition and packaging the item. Instead, I ask the buyer to compare the measurements to something they already have to better figure out the fit themselves. I responded and asked for details. The bag is beyond reasonable repair without me spending more $$ and I dont know what to do.. Archived post. I was shocked. Whether theyre discolorations, stains, pulls, pilling, or any other damages. Poshmark's Easy-to-Use Return Policy - OneShop Although the decision to opt for this service relies on the buyer, doing so shows your credibility as a seller and confidence in the authenticity of your listings. List the shoe by the size written on it. The most common reason for return cases opening is that the seller didnt disclose everything that was wrong with an item. "You then return within the agreed-upon time, usually 30 days to two months, to pick up the item and pay off the loan (plus fees and interest)," they write. Sure. As a buyer, if you lose a case on Poshmark, your return request will be denied and the funds will be released to the seller. I responded and asked for details. I have made a decent number of sales since that return. Trust your instinct and rely on your common sense in determining fake accounts. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Privacy Policy. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. ***If you dont have a Poshmark account, you can receive a free $10 bonus when you sign up with my code SFGIRL2015.***. As a buyer, Poshmark has offered a credit of $10 to $15 to accept the item anyways. Response: The item was listed as the size on the dress. Just today, I learned that I could get free 2-hours delivery of Whole Foods groceries with my Amazon Prime membership. Sometimes the reasons for open cases are legitimate and sometimes theyre ridiculous. They have this mantra, Its all about the people. But its not.. It could go in the buyers favor or the sellers favor. Response: I'm sorry the item did not work out for the buyer. New comments cannot be posted and votes cannot be cast. These tips highlight that sellers sometimes go above and beyond for our customers and we do appreciate them! You will be able to track the return and make sure that the item comes back to you. Make sure that you have a way to ship larger or odd-shaped items before you list the items. Winning a case is great, but whats even better is if you can avoid it altogether in the first place. Add the manufacturer size conversion chart if you can find it. Additionally, Poshmark offers a service called Posh Authenticate. OneShop is a financial technology company, not a bank. European sizes dont convert to US sizes like 36 = 6 and 37 = 7 the way they have them listed. The given measurements dont match the buyers measurements. Poshmark Return Buyer sent back a different item. A Poshmark case is when a buyer is not satisfied with the purchase due to the item not meeting expectations. Cases typically take one to two days to resolve. Still reply and provide that policy for the Poshmark employee to note. The frequent buyers of those brands will know that. Minor variations in color perception may be due to differences between various computer and phone displays. Buyers love fast shipping. Its a disappointing experience for the buyer and leaves a negative impression of Poshmark in the buyers mind. The key lies in how fast you act and how clear your proofs are. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Get $10 when you sign up for Poshmark using my invite code: POSHTOPROFIT. Be extra careful when listing branded, luxury items. I tried to put a 1 in the custom size box and PM wouldnt let me because theres already an option for a size 1. If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: If no claim is made within 3 days of delivery, payment will be automatically released to the seller. Sometimes I add in the description that the buyer should be familiar with the brands sizing because its not standard. Try digging around the brands official website and screenshot any instances where it states that their clothes, indeed, are made in China. Ship items with waterproof materials. The buyer also publicly would comment on my post demanding I reimburse them for cleaning costs and after multiple posts from them I had to block and report the buyer. Can you add more pictures? This past month, I had my first return in years. We are compensated for referring traffic and business to Amazon and other companies linked to on this site. What they may not realize is that loads of high-end and designer clothing are made in China. Jennifer R and This Mommy is Real 2017 - 2018. Once payment has been released, all sales are final and no refunds will be provided. The item does not fit the buyer. Response: The item was photographed in natural light and accurately reflects the color of the item. And if you havent shipped in 7 days, the buyer can request to cancel the sale. Heres everything you need to know about Poshmark cases, how to open one as a buyer and what to do when one is opened against you as a seller. I admitted fault and asked Posh to expedite the return. and our Really bizarre Online transaction WWYD - Hot Topics | Forums | What to This story has been shared 190,894 times. At first, she thought the substance was something much more harmless. Before that email, I had received a satisfaction survey from Poshmark. However, we take an active role in each and every purchase made to ensure both the buyer and seller have a great experience. When commenting on the case, paraphrase or copy and paste that portion of the policy to remind the Facebook employee of it. From the dropdown menu, select Sent the wrong item. Once the order is delivered back to the seller, we issue a full refund, including any shipping and tax paid, back to the buyer's original form of payment. No matter the reason, if Poshmark favors the buyer, then youre out of a sale and may even be on the hook to cover the cost of return shipping. The buyer can screenshot negative comments and publicize any bad behavior. Its an extra step some people may not want to take but will save you from what could be serious legal trouble. New comments cannot be posted. A lot of shoppers dont want to take the time to ask questions. ***On Mercari, you can get $10 when you sign up with the code JENMHM. However, if the item you received is not as described, such as the item is different than the photo, the size is incorrect, or there are damages of any kind that you did not expect. It could be that the item received was not authentic, it has damages or stains that were not described in the original listing, the size received was a different size, the item was a different item, or other issues that were not . If you are a buyer, make sure that the item you're returning isn't damaged, as the seller will then have an opportunity to report an issue with the returned item, which may delay the refund process. Why did they approve the return without giving me enough details or photos to even refute it? Since Ive sold thousands of items, Id say thats a pretty decent track record! Did that and have been selling for abt 6 mos now no problems suddenly I have a rash of returns in last month and Poshmark is siding with buyers. I included my photos again, along with photos of the top that wasnt mine. Yepyou read that right. I was never notified of photos of said flaws by posh, but when I got the item back it was DESTROYED. If you still have additional photos of the item saved to your phone, submit those to support your case. I was waking up in the middle of the night with thoughts of Somebodys in the house. I was terrified for my life.. Instead of lashing out like a raving lunatic, kill em with kindness. Items in excellent condition are gently used, with little signs of wear. The seller also did not manufacture the item so things like quality are out of the sellers control. If you included all the information, you can take screenshots of this and comment on the case as a supporting document. Dont comment on the fit. So if someone opens a case against you in the future, you dont want the Poshmark employee to look back at your history and see arguments and ugly comments associated with you. Ill message them if theres a holiday weekend and tell them that Ill ship their items on Tuesday.