The Luggage Direct Service is the most relaxing and hassle free disembarkation Holland America Line offers. A dedicated team of youth professionals invite kids and teens to join their friends in arts and crafts, sports, video game competitions, scavenger hunts, challenging team games and themed parties. If you completed the Online Check-in, please have the following documents ready to present at check-in: U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. Countries participating in the VWP are: Andorra, Austria, Australia, Belgium, Brunei, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Portugal, SanMarino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan and the United Kingdom. Norwegian Cruise Line As previously, in-cabin smoking is also not allowed. If you reside in the UK please visit. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. in the bar, lounge or pool areas. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. The luggage tags are clearly marked with your ship name. make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. Registering a credit or debit card(s) (Visa, Mastercard, American Express, and Discover) as part of your pre-cruise check-in process activates your keycard. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing. Zealand, these policies and the legal drinking age apply to guests 18 years or over. Conserving water results in less energy spent making water, thus saving fuel. Residents of all other countries should contact the nearest representative embassy or consulate for proper information. Rest assured that your passport will be fully secured by our staff. PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERNHEMISPHERE TRAVEL INITIATIVE (WHTI) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES). For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. For specific arrival instructions applicable to your itinerary, please consult your Travel Documents. Cruise Line Smoking Policies: A Smoker's Guide to Cruising With the exception of qualified service animals for guests with disabilities, animals or pets are not allowed on board our ships. There are so many choices on your Holland America Line cruise. Schengen Visa Holders: New requirements pertaining to proof of medical insurance coverage have been adopted for all Schengen visa holders. You may choose to participate in as many (or as few) activities as you wish. Our activities to protect the environment have not gone unnoticed. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. Please see the following important information about your luggage tags. documents, along with new luggage tags. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. If you do not want to use a credit or debit card, on the day of boarding, you will need to visit Guest Services and deposit $60 cash per person per cruise day. Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. Please carefully verify the existing identification requirements for your particular travel situation, including all destinations. Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the cruise. You may also choose to send an email message to: hollandamerica@cibtvisas.com or visit their website at https://cibtvisas.com/hollandamericaline. Religious services may not be able to be held on embarkation/disembarkation day. A passport is still the preferred document. I'm used to Carnival ships where the casino bars allow smoking. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. Your stateroom keycard will be delivered to your stateroom. Special Diets and Meals: Kosher, Passover Seder dinner, salt-free, fat-free, baby food, diabetic and other special dietary needs can be accommodated only with advance notification. progressive jackpots to a parade of poker games is there for your enjoyment. The final amount billed may take up to 24-hours following disembarkation. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. environment is the right thing to do and essential to the success of our business. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. From outside the U.S. access 1-321- 837-6106. Extension cords (without surge protectors) are allowed on board when used with proper caution. Cash deposits can be made on the last day of the cruise. Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. Swimming: Swimming pools are available on board all of our ships, and there are plenty of deck chairs and beach towels available for your use on deck. View current Health Protocolsand Testing and Vaccination FAQs. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. All professional services are available from 8:00am until 10:00pm. Items that should be registered generally include those not manufactured in your country. If these have not yet been provided, please ask your Stateroom Steward. free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. . If you use a personal email provider, make sure to bring your user id and password and email recipient addresses with you. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under the age of21. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. In most ports of call, you may easily exchange U.S. dollars into the local currency. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. Choose from a festive multi-course affair, a quick casualdinner for two or an intimate meal in the privacy of your stateroom. Travelers should be cautioned that only the following may be safe to drink: hot brewed beverages, such as tea and coffee, made with boiled water; or canned or bottled beverages, including water, carbonated mineral water and soft drinks. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. Travelers checks may be cashed at Guest Services. With this in mind, the following emergency phone numbers are available for your use. It also shows you how to correctly put on your lifejacket. We seek, to the extent feasible, to accommodate guests with disabilities. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. In Europe and South America, smoking is only allowed on the sky deck. Holland America Line does not discriminate against persons on the basis of disability. Single Smoking Thread (Use for all smoking discussions on HAL) ) Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Phone: 1-800-513-4515 (locally at 1-954-585-0575), Email: info@specialneedsatsea.com Website: specialneedsatsea.com, Phone: 1-877-478-7827 (locally at 1-780-986-6404)), Email: reservations@scootaround.com Website: http://www.scootaround.com. Cash is not accepted for individual transactions, e.g. attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. Please do not place your baggage over the emergency floor lighting. Please Note: This offer is not applicable for Grand World Voyage, Grand Voyages or segments thereof. Guests who wait to checkin at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. Please refer to Express Docs for more specific information regarding your arrival airport. It is also a good idea to bring along a record of your immunizations, as requirements for immunizations may change. On U.S.-based ships, passengers can smoke in a limited number of outdoor areas, always on the starboard side.. (BBC World News, ESPN, Fox News and MSNBC are available, subject to satellite transmission.). There are high-risk destinations such as developing countries of Latin America, Africa, the Middle East and Asia, where chlorinated tap water is not available or where hygiene and sanitation are poor. The videos can be seen on the stateroom TV guest channel for 24 hours after departure. The choices are endless. Representatives are available 24 hours a day, 7 days a week and 365 days a year. For special meal arrangements, please contact the Ship Services Department at1-800-541-1576 (or email: hal_ship_services@hollandamerica.com) at least 90 days prior to departure. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. on board, nor do we have kosher dishes, utensils, pots or pans on the ship. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. Porthole Cruise Magazines annual Readers Choice Awards: Guest Invitation to Environmental Excellence. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425. You will need to provide health certificate documentation for the animal in your ports of call. Shops On Board: A world-class shopping experience is just steps away. Your baggage will arrive in your stateroom later that afternoon. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, and Mexico. If you plan on bringing a scooter on the ship, please contact: Phone: 1-800-547-8493 (locally at 1-206-626-7044), Email:GuestAccessibility@HollandAmerica.com.