Sephora's return policy states that products purchased at Sephora can be returned within 60 days of your transaction. However, Sephoras policy is much less forgiving during the holidays. My Sephora no longer accepts returns of products ordered at their website. Any pre-authorization for failed or canceled orders will drop off your account within 1-7 business days depending on your financial institution. Please note, Sephora at Kohls merchandise must be returned within 60 days of purchase for the original form of payment. * No packing slip is needed if the Prepaid Return Label is used. Because of this I called and chatted with a Sephora rep and was told that you can take home beauty items and give them a gentle test drive. Sephora is a leader in prestige, Omni-retail, offering shoppers a place to shop for all their beauty needs in a welcoming environment, which inspires fearlessness. Be sure to bring your product, original packaging slip, ID, and the card used for payment. @SephoraBICI can't get the SCSAVE code to apply to SC items in my Kohl's basket. If you used your credit card, the refund will reflect on that cards account. See Rouge email for full terms and exclusions. And you will earn 4% back in Credit Card Rewards on your Sephora Savings Event purchase when you use either your Sephora Credit Card or Sephora Visa Card to make your Sephora purchase! However, according to the Sephora return policy, you wont get a refund in cash. If it is past the 60 days, you may contact the store and ask for an accommodation. If you want a return between the 31-60 day time period, youre eligible for store credit as long as you have proof of the original purchase viable by a receipt. Sephora returns in-store are straightforward. Returns without a receipt will not be accepted. @kelenyellerxo- If you read the information above, you would have seen that the VIB portion of the sale, thus, the SC sale, did not start until 04/18. To speed up the return process you can also return items to any brick & mortar Sephora location. Even if the products have been opened, you can return them. When returning an online purchase to the store, bring the new or gently used item with the original packing slip and the credit or debit card used to place the order to a Sephora store. If youve had the product for more than 30 days, you will only be eligible for an exchange or store credit. This section highlights the comprehensive store-wide product return policy at Sephora. I bought something from Sephoras offline store can I return it online or by mail? Sephora gives you a fairly liberal 60 days from date of purchase to return items. Will I receive the item? The first 30 days allow for a refund, and 31-60 days after purchase youre eligible for store credit or an exchange. The same 60-day policy applies to online purchases. In such a case, even if you open the bottle after purchasing, you can still make your return. 1. Posted 01-22-2018 | Updated 08-15-2020. We are currently experiencing higher than expected call volumes. Sephora runs are arguably the most fun a beauty lover can have, but not every purchase is going to be a win. Youll typically find her brainstorming content ideas, trying a new hobby, shopping for the latest styles, experimenting with beauty products, or exploring a new country. https://www.sephora.com/beauty/pick-up-delivery-options, https://www.sephora.com/beauty/order-status. Check out Community's Favorite Product, Which Black-owned beauty and wellness brands do you want to see at Sephora? You may be eligible for online or store credit if you return a product on days 31 to 60 after the purchase date. How Carrot Can Help Influencers Double Their Revenue. Sephora provides refunds to your original payment method for items returned 30 days or less after purchase. If you return the item within 30 days, Sephora refunds you to the original form of payment. To return an item ordered on Kohls.com, please visit a Kohl's retail store or follow the Kohl's return guidelines. Hip2Save may earn a small commission at no extra cost to you via affiliate links in this post. Related: Online Shopping Safety Tips: 9 Ways To Protect Yourself from Cyber Threats! If you return something 31-60 days after purchase, youll get an online credit (if you return it by mail) or store credit (if you return it in-store). Returns are accepted on unused or lightly used products up until 60 days past purchase date; however, there are different policies for returning within 30 days as opposed to returning within 31-60 days. There is a $50 minimum spend for free shipping, but theres an easy way to hack that. Sephora at Kohls/kohls.com: Must present coupon in store or enter code SCSAVEonline. Sephora Credit Card Rewards are available in the US only. They keep track of this & will track your return history. 7. This is great for makeup since its not a guarantee a product will suit you until you try it! Next, click on the number for the shipment you want to track, and detailed information about the status will be displayed. Visit sephora.com/beauty/pick-up-delivery-options for more details and information. What is the Sephora Savings Event, and when is it? Sephora US RETURN POLICY CHANGE EFFECTIV - Sephora Community Customer service representatives at Sephora are available Monday through Friday from 5 a.m. until 9 p.m. Pacific and Saturday and Sunday from 6 a.m. until 9 p.m. Pacific. For example, if the wrong item was sent to you, youll likely be refunded the entire amount including shipping. Everything you need to know about the Sephora return policy can be found here! Sephora will cover the cost of return shipping, but you wont get your original shipping charges back. Of those women surveyed, 85 percent said they have shopped at Sephora.com for their beauty products. After all this process you will get a confirmation email with your return processed. I would usually ask a Sephora Beauty Advisor what to buy during the Sephora Savings Event, but am buying online. At least this isnt nearly as disappointing as the decline of VS. Oh well. How can I get my order today instead of waiting for it to ship?You can purchase your products online and pick them up in a store near you today. The return process can be very challenging, especially if youre not familiar with the companys return policy. Refunds are processed within 30 days of purchasing your product. Returns made 31-60 days after purchase will receive merchandise credit (you can also make an exchange). You may have to return an item or two when buying products from Sephora. Related: Virtual Squad Shopping: How To Collaboratively Shop Online With Friends. Re: return policy no receipt - Beauty Insider Community Sephora has a very straightforward return policy. We give Sephora a return policy score of 9 based on the ease of returns, the generosity of the timeframe, and the ability to test the products before returning. What is Sephoras holiday return policy? Get the Lowdown on the Sephora Return Policy [Top Info] - DoNotPay Speaking of which, whats my online code again? Some may be curious about what Sephora does with returned items. Just use code SAVENOW online. Ex. Our Beauty Insider program is offering one in the spring and one during the holiday season this year. You can go through the Payment Methods of Sephora. Products purchased at a Sephora store are eligible for a full refund or exchange within 30 days with a receipt or gift receipt at any store location. You can return your online order to a Sephora store in its original packaging. You'll simply have to settle for a Sephora merchandise credit which can be used online and in-store. Some shoppers report being banned from the policy after emailing customers to let them know they were abusing the policy, so this is just something to keep in mind for those new to the Sephora return policy. The Sephora Credit Card cannot be used to make purchases in Sephora Canada stores or on sephora.ca. Whatever the reason may be, the item needs to be returned. Another thing to keep in mind is if you paid with Afterpay or Klarna and are looking for your refund, it will be issued to your account associated with whichever pay-over-time service you used. If I purchase my order through the Buy Online, Pick Up In Store option, do I still get my discount?Yes! Sephora is a well-known cosmetics retailer that offers a wide variety of beauty products from popular brands. If you return something after that 30-day mark, youll either get an online credit or store credit, depending on how you return the item. Instacart orders are refunded to any credit card. If you return the item within 30 days, Sephora will refund you using the original form of payment. If you place your order in Canada with standard shipping, you will have six hours to cancel. Merchandise purchased at Sephora locations or Sephora.com cannot be returned to Sephora at Kohls locations or mailed to Kohls. Bring your product, receipt, and government-issued ID to the store with you. Even if we love to try new products, that doesnt always mean the feeling is mutual. The code for all levels of the sale, including SC, is the same. The authorization on my method of payment has fallen off and I havent been charged yet, but my order also hasnt shipped. Purchase Everyday Essentials With SNAP EBT Benefits, Does Big Lots Take EBT Cards? Continue reading to learn more about theSephora return policyand how to return or exchange products. But, if you do not have a receipt and didnt use an account, you can still receive store credit. Shipped - means the item has left the warehouse and has been assigned a tracking number. Mail-in returns are acceptable for online Sephora purchases, not including Online Pickup in Store purchases or Same Day Delivery purchases. If you return an item after 60 days, you will receive store credit. Dont forgetthe higher your Beauty Insider tier, the bigger the savings and the more time you have to shop, so keep reading for all the details. If you make too many Sephora returns without a receipt, you can be banned from making further returns without receipts. To clear up any confusion, weve put together an article breaking down Sephoras return policy. If you're not happy with a Sephora purchase or gift for any reason, you can usually return new or gently used products for a full refund within 30 days of purchase. From makeovers to personalized skincare consultations, Get inspired, play with products & learn new skills, Ask questions, join challenges, and get recommendations from people like you, Discover topics tailored to your beauty interests, Add your photos and get inspired by fellow beauty lovers, Sign in to Sephora for a more personalized experience, Reorder it from in-store and online purchases, Complete your beauty traits for personalized recommendations, Payments, contact info, addresses and password. Yes you can, you will receive a store credit in the form of a Sephora merchandise credit. 10 Questions About PacSun Return Policy: Get Your Money Back Every Time, Include the Sephora original packing slip with your items, Package your returned item in the manufacturers product box and Sephora packaging, if available. If you try to return something more that 60 days from date of purchase you're NOT completely out of luck. Itemsgo out of stock online once allinventory for that item is allocated to placed orders. In such a situation of coronavirus, it is hard to go outside and thus Sephora closed its store for the betterment of its employees as well as the customers. What is Their Policy For SNAP, WIC, and TANF, Does Rite Aid Take EBT? No exchanges are available when returning items by mail, but they can be exchanged if returning these purchases to a Sephora store. Purchases made during this time period have until January 1st to be eligible to return for store credit. Suppose you have purchased the product from the online store with a JCPenney card, then you have got a gift card from the Sephora store. Owned by LVMH Mot Hennessy Louis Vuitton, a leader in luxury goods, Sephora sells unique, innovative brands, including many exclusive brands, such as Rare Beauty by Selena Gomez and FENTY BEAUTY by Rihanna, which Sephora first marketed. Additionally, Sephora monitors return activity to prevent abuse, and the company reserves the right to limit exchanges or returns, especially when returning lightly used items. Can I make online purchases on the Sephora e-commerce websites in other countries/regions and have them shipped directly to my country/region? When returning a Sephora product, you can first choose if mail-in returns or in-person returns are appropriate for you. Related: Pick Your Poison: Pros and Cons of Buy Now, Pay Later vs Credit Cards. Heres exactly how the policy at Sephora works so you can buy beauty products with piece-of-mind knowing what (and how) you can return. Sephora 's returns policy for lightly used products is quite generous. As many times as youd like! Although you will have to show your proof of purchase at the time of return along with the product in its original condition.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-medrectangle-4','ezslot_2',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-medrectangle-4','ezslot_3',102,'0','1'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0_1'); .medrectangle-4-multi-102{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. You can exchange a product if you want the same product but in a different size or color. If you have paid through online payment sources then you will directly receive your refund from that payment source. Yes, you can return your online purchase to a Sephora store within 60 days. Sephora: Return Policy Details To Know | GOBankingRates Sephora makes your shopping experience flawless with the Sephora return policy. You can get banned from Sephora for a span of time for abusing the return policy. If youd like to return by mail, youll receive a prepaid return shipping label. In addition, all Beauty Insider members will receive 30% off all Sephora Collection from Friday, April 14, through Monday, April 24. Can I return a Sephora item that has been opened? what about a cash purchase? Try the product a few times, and if its not what you need, thats also okay! Our Savings Event is a savings event where you (our Beauty Insider members) get a special discount just for being part of our loyalty program! After you place your order in the US, you have one to two hours to cancel if you have FLASH shipping; you have 12 hours to cancel if you do not have FLASH shipping. Post in Customer Support. Sephora.com return policy. If you haven't purchased already, please check your expected delivery date at checkout. Its not public knowledge how many returns raise a red flag. Sephora Return Policy After 60 Days (What's Covered and More!) Bring your Sephora original packing slip and the credit or debit card you used to place your order when you come. You can also find her words at GiftMighty and others. The Sephora return policy gives you 30 days to get a refund, PayPal being the exception. The policy, therefore, specifies factors to be considered before a return is processed . You can view all Sephora Collection products here: https://www.sephora.com/brand/sephora-collection. Returned - means your order has been returned and processed. Hi @GreenEyedGirl107 I'm sorry to hear that! Manage Settings If a return is not approved by Sephora for any reason, the item may not be returned to you. All customers can return new or "gently used" products within 30 days for a full refund, including perfume.