ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. If you don't receive your order within 14 days, please reach out to verabradley@thredup.com. Please email verabradley@thredUP.com with your Order Number, and we will take it from there! To check on your order status, simply visit the My Orders section in the Account. thredUP is located at 114 Sansome St., 5th Floor, San Francisco, California, United States - 94104. The only outcome I would want is full refund in it's entirety. And one pair of pants had a cut at the bottom of the leg. Desired outcome: IG @thredup. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Buying (and wearing!) Initial thredUP complaints should be directed to their team directly. Finito. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. this is very frustrating. Please visit ourReturns pageto process your return. Once an order has been placed, we cannot change the chosen payment method. Drop your package off at any USPS or FedEx location. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. Search around your porch or property in case the package was placed in a secure and hidden location. The 14-day timeframe starts when an item is delivered, not the order as a whole. If you decide an item isn't the right fit for you, visit our returns page to process your request. Please note that changes made to your shipping address will not apply to orders already placed. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. We list new items every hour, so check the site often to find your perfect match! All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. Items were considered off-trend I would like my money sent via the paypal I have set up through their website, Refund not issued to my credit card as stated in your policy, refund return amount to my the credit I used for my purchase. Get your next favorite article of clothing for a steal of a deal with up to 90% off the original market price. May 30, 2022 I returned some items I purchased from Thred Up and expected it to be refunded to my credit card. I ordered a pair shoes ASOS: SHOES which were listen as a Size 5. Oh, and I wont be refunded for shipping, that will be deducted, so its cost me around $15 to try on some shoes, one defective pair. Note that a shipping return fee of $5.99 will be deducted from your refund. My Honest ThredUp Reviews (Buying + Selling) | ClothedUp Madewell Forever is not available in stores at this time. We currently only ship to the United States. ThredUp offers free shipping only on orders over $79. In these cases, we recommend establishing a mail forwarding address. All returns must be postmarked within 14 days from the date of delivery of an item. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. ThredUP has no customer service phone number and if you click on Chat and Email on their site, Chat never opens. All Madewell Forever items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Official USPS Change-of-Address Form Submit a complaint and get your issue resolved. Each item has a 14-day return window. Expensive ones. If the estimated delivery time frame for your package has passed, please contact madewellforever@thredup.com with your order number, and well be happy to track your package. Some value brands are ineligible for a payout, but you can still send them in. In these cases, we recommend establishing a mail forwarding address. View a complete list of eligible items here. Changing my saved shipping address - thredUP They are VERY rude and dismissive when you try to ask about anything. Blue Jeans Go Green is a trademark of Cotton Incorporated. There is no time period in which you have to spend yourPO.P credit as it has no expiration date. Now can't get a response at all. But I closed that acct w/Chase about two months ago, went to Wells Fargo, hated it, returned to Chase and now have a new bank account number w/ a new debit card number. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to pop-support@thredup.com. You will receive the tracking information in your email and your Orders section on the website. The 14-day timeframe starts when an item is delivered, not the order as a whole. There is no time period in which you have to spend yourNATION LTD credit as it has no expiration date. Please reach out to oakandfort@thredUP.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. See a list of ineligible brandshere. You can drop your bag or box off at any USPS or FedEx location. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If you choose Return Assurance, those fees will be automatically deducted from any earnings. Please note that all Athleta Preloved customer service questions will be handled via this email. Please reach out to madewellforever@thredup.com to see if an update to your shipping address is possible make sure to include your order number and new address. Once your order has been shipped, you will receive an email with tracking information. My acct was w/CHASE bank, I disputed one item but the bank returned all of the money for that order to my acct. FAQs & PO.P Secondhand Unfortunately, expedited shipping is not available at this time. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Within 7-14 days, you will receive an email from Madewell explaining how to access the credits in your account. Our inventory is constantly changing because we receive items from our customers closets. The problem is that Thred up gave me Thred up store credit for the amount instead of returning it to my original payment credit card. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. email from Thred up of return processed: Please reach out to pacsun@thredup.com with your order number to request a cancellation. Thank you for reaching out! Unfortunately Madewell Forever gift cards are not available at this time. AllAthleta Preloved items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Our Clean Out services are currently only available to customers within the 48 contiguous US states. Once youve mailed your kit, it can take up to 3 weeks to be delivered to thredUP. Reach out to us at nationltd@thredup.com. Is Clean Out available to customers outside of the US? We currently only ship to the United States. When I asked them to provide me the email they sent - they went quiet. It takes approximately 1-2 business days to process your order. Original shipping charge for returned items will not be refunded. With a Polarn O. Pyret Clean Out Kit, youll also earn an extra 15% bonus on your payout! Youll receive an email confirmation once your kit is activated. Madewell is partnering with thredUP to let customers earn shopping credit for their gently used clothes. There's no charge for physical Clean Out Kits or digital labels and both are free to return. Note that a shipping return fee of $5.99 will be deducted from your refund. FAQs - Madewell Forever Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Complete. Once shipped, you should receive it in 3-8 business days. ThredUP will deduct $8.99 from your refund as a fee for the shipping label. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. The refund will be credited to your original payment method. A long registered date for thredup.com can be seen as a positive aspect for thredUP as it indicates a commitment to maintaining the website and its domain name for a long period of time. Once your kit is processed, youll receive Athleta credits for listed items within 7-14 days. Athleta credit is store credit and can be used to purchase any items in store or online atathleta.com. Once processed, it may take your bank up to 7 business days to credit the refund to your account. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Please email us atmadewellforever@thredup.com with your bag number or kit tracking number and well activate the kit for you. Yes. I wear a size 11, but frequently buy size 12 if I think they may run smaller and being made and purchased directly from China, I ordered them thinking, at the least they will be a size 11. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Return Processed by Thred up May 31, 2022. Claim it and get a lot of features. Multiple items may be sent in one package, as long as the return slips are included. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. To activate your kit before mailing, please click on "Activate a Kit" here and provide your email address to receive a Madewell e-Gift Card as quickly as possible. Once processed, it may take your bank up to 7 business days to credit the refund to your account. Yes, I did have my bank investigate and was informed that Thred Up denied any of this happening. Some value brands are ineligible for a payout, but you can still send them in. What is your cancellation policy? thredUP processes orders as quickly as possible, which means we may not be able to update shipping addresses before packages are processed. There's no charge for digital Clean Out Kits and they are free to return. While I was able to work with the Thred Up customer service to stop the sale and shipment of goods, I was NEVER refunded the money. Once processed, it may take your bank up to 7 business days to credit the refund to your account. Type in your activation code (bag number) or the tracking number for your kit on the activation page. Awful experience! We conducted a search on social media and found several negative reviews related to thredUP. Higher-end brands get you a higher percentage of the payout. Waiting in line to get coffee, on your lunch break, relaxing on the couch, no matter where you are, you can find beautiful pieces that will complement your wardrobe perfectly. With the app, you can have access to exclusive Thredup promos and Thredup sales right in the palm of your hand. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. With aPacSun Clean Out Kit, youll also earn an extra 10% bonus on your payout! With up to 90% off the estimated retail price, you can always expect to save shopping at Thredup versus other retailers. thredUP is an online thrift fashion marketplace. Submit a complaint and get your issue resolved. Now Im out $230+. Whenever you have an issue with your order, we recommend reaching out to us directly and we will be happy to make it right for you and refund it if necessary. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. until it's delivered, i cannot generate a return request. All OAK Renew items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. First off, payouts are very bad. Click Activate a Kit and youll be redirected to an activation page. I have tried messenger, chat, emails, nothing. You can see where your item is being shipped from in the Shipping Location section of the item details page. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Our Clean Out services are currently only available to customers within the 48 contiguous US states. In April 2022 I made two orders with ThredUP using my new debit card number. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. No matter what your sense of style is, youre bound to find cute and trendy clothing to match your wardrobe. Some value brands are ineligible for a payout, but you can still send them in. Emailed them a second one because they hadn't answered the first. You can contact thredUP at +1 617 575 9676. After it is received, it will take up to four weeks to process. FAQ - Pre-Loved Pac Orders shipped within the 48 contiguous United States: We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to madewellforever@thredup.com. NATION LTD is partnering with thredUP to allow customers to turn their gently used clothes intoNATION LTD shopping credit. I checked the address and even walked to several neighbors homes. thredUP delivers to Canada and the USA only. What makes things even trickier is that ThredUp charges restocking fees ($1.99 per item) when . Download the Thredup app on your smartphone or tablet to have access to millions of stylish pieces no matter where you are! This service is operated under license by Upfeat Media Inc. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. I sent numerous emails, and contacted my credit card company and the only reply I received was they could only give me a store credit. Higher-end brands get you a higher percentage of the payout. Schedule pickup online, leave your packages on your doorstep, and your mail carrier will pick them up during regular mail delivery. If a cancellation is not possible due to immediate processing, take advantage of our easy returns process. I need to up date my email @phone number I have been lock out, I want the remainder of my items back that they have- they even charged me 9.95 to send stuff back but will not answer emails or return items - no disclosures no phone number. 20 active Thredup promo codes and coupons. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. I ordered shoes a few weeks ago. The Thredup return policy allows you to return your unwanted items within 14 days of receiving your order. There's no limit on the number of packages you can send, and packages can weigh up to 70 lbs. Once processed, it may take your bank up to 7 business days to credit the refund to your account. In these cases, we recommend establishing a mail forwarding address. First they gave me money they owed me, $10, by a code, accepted the two orders using that code, then promptly cancelled both orders within seconds. thredUP headquarters and office locations - Craft.co Once you've set up your US or UK shipping address and clicked through a cash-back website, you're ready to make your ThredUP purchase. I never got a refund so I checked the site. The company does not address complaints on our platform and users often have issues with the sellers and the returns process. Note: The time that an item is unavailable for purchase (e.g. Have additional questions? In these cases, we recommend establishing amail forwarding address. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourPacSun account. For jeans: Madewell will give you $20 off a new pair of Madewell jeans for each pair you trade in. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Items that are still in good shape, but dont meet thredUPs quality standards are evaluated for inclusion in thredUPs Rescues program. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. Your refund will be issued to your original form of payment. SAFETY NOTICE: ComplaintsBoard has analyzed thredUP and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. Hi Indulekha Their description of items are inadequate and sizes are wrong! Confirm with your delivery provider to see if the package was held. 2022 Forbes Media LLC. This can provide reassurance to potential customers seeking quality products or services. That's a rather high free-shipping threshold, compared to other clothing retailers. Vera Bradley Forever Favorites items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. If the estimated delivery time frame for your package has passed, please contact verabradley@thredUP.com. AllPre-Loved Pac items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Madewell credit is store credit and can be used to purchase any items in store or online at Madewell.com or via the Madewell app. Our Customer Service team would be happy to assist you. Once shipped, you should receive it in 3-8 business days. Some value brands are ineligible for a payout, but you can still send them in. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. There is no time period in which you have to spend your Madewell credit as they have no expiration date. [protected] All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. To learn more about our refund options please check out this FAQ. I have used ThredUp for several years and had good experiences when they first got up and running. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Desired outcome: The 14-day timeframe starts when an item is delivered, not the order as a whole. AllreNATION LTD items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Please reach out to nationltd@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. We currently only ship to the United States. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). Note that a shipping return fee of $5.99 will be deducted from your refund. OAK + FORT is partnering with thredUP to allow customers to turn their gently used clothes into OAK + FORT shopping credit. * We welcome you to send back multiple returns in one package, as long as the return slips are all included. I second your complaint, I would like to talk with a customer service person. Once your order is processed, you cannot cancel or modify it. Multiple items may be sent in one package, as long as the return slips are included. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners.
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